account suspension
xgrilsuperstar
FREEOP

3 hours ago

Hi, I'm hoping to understand my account suspension and ask about reinstatement. I'm new to using Railway and AI coding assistants. I was using Claude to help manage my project and had told it not to do anything unusual or risky. It went ahead and did something anyway that I believe led to the suspension. I've since deleted the account. I'd like to know if reinstatement is possible, or whether I could start fresh. Happy to provide more details.

kelly schliewe

Solved

8 Replies

Railway
BOT

3 hours ago

The account you're writing from has no active restrictions and is on an active trial, so you can use it now. We can't go into what led to a suspension on another account in a support thread. If an account is restricted, the case for reinstatement is made through the appeal in the product, from the account's Standing page in workspace settings, or at railway.com/banned for a banned account.


Status changed to Awaiting User Response Railway • about 3 hours ago


Railway

The account you're writing from has no active restrictions and is on an active trial, so you can use it now. We can't go into what led to a suspension on another account in a support thread. If an account is restricted, the case for reinstatement is made through the appeal in the product, from the account's Standing page in workspace settings, or at [railway.com/banned](https://railway.com/banned) for a banned account.

xgrilsuperstar
FREEOP

2 hours ago

i want to rejoin railway am i still in suspension ?


Status changed to Awaiting Railway Response Railway • about 2 hours ago


xgrilsuperstar
FREEOP

2 hours ago

does railway know its me


Railway
BOT

2 hours ago

The account you're writing from has no suspension or restrictions on it right now, and its trial is active, so you can use it.

We can't share how accounts are matched to each other, or anything about the account you deleted.


Status changed to Awaiting User Response Railway • about 2 hours ago


xgrilsuperstar
FREEOP

2 hours ago

so i can use railway again? if i pay for this service ill be safe


Status changed to Awaiting Railway Response Railway • about 2 hours ago


Railway
BOT

2 hours ago

Yes. The account you're writing from has no restrictions on it and its trial is active, so you can use it and choose a paid plan from the workspace plans page whenever you like.

Paying for a plan doesn't exempt an account from our terms of service. What keeps an account in good standing is how it's used, not which plan it's on.


Status changed to Awaiting User Response Railway • about 2 hours ago


xgrilsuperstar
FREEOP

2 hours ago

my agent is the one who just went ahead and did something without my say so.


Status changed to Awaiting Railway Response Railway • about 2 hours ago


Railway
BOT

2 hours ago

We understand, and it's frustrating when a tool acts against your instructions. We can't discuss the account you deleted or what led to its suspension.

The account you're writing from has no restrictions on it. Anything an AI assistant does with your access counts as activity on your account, so it's worth limiting what the assistant is allowed to do there.


Status changed to Awaiting User Response Railway • about 2 hours ago


Status changed to Solved xgrilsuperstar • about 2 hours ago


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