10 months ago
Hello Railway Team,
I am new to Railway and I am very confused about the billing for the Hobby plan. I just created my account and have not deployed any projects yet.
I clicked to activate the Hobby Plan, and the system immediately generated a $5 invoice and paused my account, stating my trial has expired. My dashboard shows I have $0.00 in credits.
My understanding was that the Hobby plan includes a $5 monthly credit. I have not used any resources, so I do not understand why I am being asked to pay $5 before I can even start using the platform.
Could you please clarify this invoice and help me restore my free credits so I can begin using Railway?
Thank you for your help.
2 Replies
10 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
10 months ago
Hey there,
You can cancel your subscription from your Workspace Billing page: https://railway.com/workspace/billing
Best,
The Railway Team
Status changed to Awaiting User Response Railway • 10 months ago
9 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 9 months ago