5 months ago
Hello Railway Team,
I am new to Railway and I am very confused about the billing for the Hobby plan. I just created my account and have not deployed any projects yet.
I clicked to activate the Hobby Plan, and the system immediately generated a $5 invoice and paused my account, stating my trial has expired. My dashboard shows I have $0.00 in credits.
My understanding was that the Hobby plan includes a $5 monthly credit. I have not used any resources, so I do not understand why I am being asked to pay $5 before I can even start using the platform.
Could you please clarify this invoice and help me restore my free credits so I can begin using Railway?
Thank you for your help.
2 Replies
5 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
5 months ago
Hey there,
You can cancel your subscription from your Workspace Billing page: https://railway.com/workspace/billing
Best,
The Railway Team
Status changed to Awaiting User Response Railway • 5 months ago
5 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 5 months ago