Your account was created on May 14 with a trial, and you purchased the Hobby plan on May 20, only 6 days in, so your trial should have still had both days and credit remaining at that point. Your workspace currently shows a $5.00 credit balance and just $0.10 in usage this billing period. If you'd like to request a refund for the Hobby plan invoice, you can do so from Workspace Settings > Billing under Billing History.

Yes, I had free credits and my balance was $4.78 before the outage on the 19th. On the same day, my credits disappeared and my balance went to $0. Since I needed to keep my app running, I had to purchase the Hobby plan because my deployments were blocked on the test account.

In this case, the correct solution would be for you to restore my credits and add them to the credits I already have from the Hobby plan.

Hey there, we had a bug that manifested post the GCP outage that we fixed, which would have caused your credits not showing up as expected. We're sorry that pushed you into purchasing the Hobby plan under pressure. I've added a $5 credit to your account for the inconvenience. If you'd prefer to undo the Hobby purchase, you can also request a refund for that invoice from Workspace Settings > Billing under Billing History. That would revert you to your trial, which should still have days remaining.

Good morning!

Thank you for your reply.

However, I can no longer see the credits or my credit balance. Previously, this information was displayed at the top right of the screen. Now, my balance is no longer showing.

I intend to continue with the Hobby plan.

The credit balance display you're remembering was part of the trial experience. On the Hobby plan, you can view your credit balance and usage details at Workspace Settings > Billing. Your account currently has $10.00 in credits, which includes the $5 that was added for the inconvenience caused by the outage.