19 days ago
Hi, my Fidelis database is not coming up after the outage, please help I have production data there
{
"message": "ERROR (catatonit:2): failed to exec pid1: No such file or directory",
"severity": "error",
"attributes": {
"level": "error"},
"tags": {
"project": "8af0590e-b866-447e-839c-c444334ee0aa",
"environment": "e011439d-ce72-4824-bc62-1eb3371e7f5e",
"service": "17898826-7c2b-40c0-8b76-7468825a29ae",
"deployment": "62320439-2c0a-4ec3-a0d4-96dc6fe4aec9",
"replica": "f709cbd5-9fa4-48e8-8ed6-ed5611619b18"},
"timestamp": "2026-05-20T09:34:20.426092013Z"
}
4 Replies
19 days ago
Your Postgres service in the fidelis project is currently in a CRASHED state, which is a result of the recent platform-wide service disruption that has since been resolved. Please try restarting the crashed deployment by clicking the "Restart" button on the deployment in your service's Deployments tab - your data on the attached volume should be intact, and the service should come back up normally after a restart.
Status changed to Awaiting User Response Railway • 19 days ago
19 days ago
yes I tried that many times but it crashes again see the log
Status changed to Awaiting Railway Response Railway • 19 days ago
Status changed to Solved diegoezce • 19 days ago
19 days ago
sorry accidentally set it as resolved but issue still persists
Status changed to Awaiting Railway Response Railway • 19 days ago
19 days ago
Helloooo it’s crashed
Status changed to Solved diegoezce • 19 days ago