All outbound network requests are failing

Just started about 10 minutes ago. All my outbound requests are failing, most with EHOSTUNREACH. It can't even connect to my MongoDB instance. I have made no changes. Any idea what is going on?

Solved

11 Replies

Hello there Nathan,Can you give me a project id? A link works fine. We may have reports of user workloads on a specific box not being able to make outbound requests. Thanks,Angelo


Yep, here is the ID

46d7da0a-400e-43f6-bc7b-15ccf4a5e7dd


Investigating now.


Can you disable the Static IP setting on your service and see if that triages the issue?


Just did that and it is working ok now. I do need the static IP though as I am whitelisted on that IP with some of the services we work with.


Understandable, Static IPs were marked with the beta flag since networking features are hard to completely harden in dev. Apologies that you ran into this issue and we will work on getting it back to ship shape.


ray-chen
EMPLOYEE

2 years ago

Hey Nathan, could you share what you were trying to connect to when this happened?


Gotcha, is there any timeline on when this would be resolved? I'll have to communicate this to the third party services we are working with.

The service was making various calls to the SeatGeek,VividSeats and StubHub API. It was also trying to connect to my MongoDB instance which was failing.


ray-chen
EMPLOYEE

2 years ago

Thanks for sharing the info!

We've identified an issue with Static IPs and are currently working to fix this. Please follow https://status.railway.app/clx4u8j5d19388camy65rmubbs for updates


Great, thanks for your help!


brody
EMPLOYEE

2 years ago

This incident has been resolved.


Status changed to Solved Railway over 1 year ago


Loading...