8 months ago
All services shut down on subscription renewal every month. (18 Sept)
This has happened a few times already.
Problem summary:
There seems to be a moment that my account is in the state of free trial during the automatic plan renewal, causing the service crash. It is quite annoying.
---
GitHub service:
The logs said that the container size exceeded the limit. That size limit should only be applied to the free trial. but I am hobby plan
```txt
Build › Build image (07:15)
Image of size 7.5 GB exceeded limit of 4.0 GB. Upgrade your plan to increase the image size limit.
```
MongoDB service:
The logs said an error and started shutting down.
(logs in attachment)
Attachments
5 Replies
8 months ago
Hey there! We've found the following might help you get unblocked faster:
- 🧵 Data Loss Issue After Subscription Renewal
- 🧵 express health check problem
- 🧵 Keycloak Instances Stopped Working After Subscription Ended and Renewal – "Service Unavailable" Error and Healthcheck Failure
If you find the answer from one of these, please let us know by solving the thread!
8 months ago
what might be happening is that during the subscription renewal window, your account may briefly appear as “free tier,” which triggers limits like the 4 GB build cap and can cause services to restart. This shouldn’t be happening on the Hobby plan.
emmakolade
what **might** be happening is that during the subscription renewal window, your account may briefly appear as “free tier,” which triggers limits like the 4 GB build cap and can cause services to restart. This shouldn’t be happening on the Hobby plan.
8 months ago
yes it is really annoying. do u have this issue?
8 months ago
We have a grace period, so, this wouldn't be possible? I'd check into your application, there might be something that does a monthly vacuum/compaction causing issues?
Status changed to Awaiting User Response Railway • 8 months ago
jake
We have a grace period, so, this wouldn't be possible? I'd check into your application, there might be something that does a monthly vacuum/compaction causing issues?
8 months ago
Ok. Please tell me if the information at your side is not enough and you need me to share some more information.