a year ago
Hello everyone.
I have this project that I mentioned in this thread. I created this project while I was using the free plan, which had 5 dollars to use.
The credits ran out and we purchased the hobby plan. I tried to deploy again, it spent a few minutes "Creating Container" and then I got this "unknown error" and the Deploy button disappeared.
We didn't change anything in the service settings, it just turned off because the credits ran out and we tried to turn it on again.
I'm sharing some screenshots attached.
If you need any information, please ask me.
We are waiting for some help, because our users have one of our systems not working.
Thank you.
3 Replies
a year ago
Hello!
We've escalated your issue to our engineering team.
We aim to provide an update within 1 business day.
Please reply to this thread if you have any questions!
Status changed to Awaiting User Response Railway • 11 months ago
a year ago
Hello, thanks, we waiting some help.
Status changed to Awaiting Railway Response Railway • 11 months ago
Status changed to Awaiting User Response sarahkb125 • 11 months ago
a year ago
Hi there - we have redeployed the service, and it's running now. In the future, you can redeploy any service by selecting the 3 dots --> redeploy.
Status changed to Solved sarahkb125 • 11 months ago
a year ago
✅ The internal ticket Phantom container has been marked as completed.