Appeal Request – Account Suspension Review (Phishing Flag)
Anonymous
FREEOP

2 months ago

After conducting a thorough internal review of our deployed services, domains, and source code, we would like to provide the following clarification and assurance.

No Phishing or Impersonation

Our project does not imitate, replicate, or impersonate any third-party brand, wallet service, or exchange platform. The domain we use is an independent project domain and does not resemble any well-known service.

No Collection of Sensitive Information

Our platform does not request or collect sensitive user information such as wallet private keys, seed phrases, passwords, or authentication credentials. The forum deployed on Railway is used purely for internal discussion and community communication.

Security Inspection Completed

We have performed a full review of all deployed services and code. Any content that might potentially be misunderstood by automated detection systems has already been removed or adjusted.

Compliance Commitment

We fully respect Railway’s Terms of Service and platform policies. Our team is committed to ensuring that all future deployments strictly comply with the platform's guidelines.

Because the suspension currently prevents us from accessing important team data, we would sincerely appreciate the possibility of:

• A manual review by the Trust & Safety team

• Temporary access to export our project data (if reinstatement requires additional review time

1 Replies

2 months ago

https://discord.com/channels/713503345364697088/727685388893945877/1090010361605918720, bans and appeals are not discussed in the Discord, reach out over email, support@railway.com


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