2 months ago
We are still experiencing 502 error, our prod is deployed in Singapore, it's been at least 9+ hours since 3pm UTC+8 16th Dec, need urgent help. Everything showing green but when accessing is always 502.
6 Replies
Status changed to Awaiting User Response Railway • about 2 months ago
2 months ago
tried already, for like 2-3 times
Status changed to Awaiting Railway Response Railway • about 2 months ago
ray-chen
Hey! Are you able to try a redeploy?
2 months ago
this is one of the request id: tVKkEexIRCyjsZSpDcO5xA
Status changed to Solved 0xgamedevteam • about 2 months ago
2 months ago
Resolved, the redis needed restart.
Status changed to Awaiting Railway Response Railway • about 2 months ago
2 months ago
Just saw this, apologies for the late response here.
You'll also want to swap it to use private networking to avoid incurring egress bandwidth charges - it will also help with performance (see https://docs.railway.com/guides/optimize-usage#use-private-networking).
Status changed to Awaiting User Response Railway • about 2 months ago
2 months ago
Hi, we wanted to share an update on this.
We published an incident report for December 16, 2025: https://blog.railway.com/p/incident-report-december-16-2025
Once again, we're deeply sorry for the impact this caused. We're actively working to eliminate the class of issues that contributed to this incident and to make the platform more resilient.
Best,
The Railway Team
Status changed to Solved chandrika • about 2 months ago