1ace979a-7344-4ba1-a86c-dcdface807fd

@Brody Can I please get some support ?

Im getting this error now: User does not have access to region europe-west4.

Please don't ping team members!

Can you deploy to other regions?

Of course my bad!

I havent tried

try deploying to a US region tell me how it goes then switch back to europe

If it persists I will escalate it to the team

I can move to US but then I cannot move back to EU, and metal doesn't show up as an option

Is the region list disabled?

on the service settings

Its on database because i cannot move a volume

Oh, ok

Do you have the "Metal Volumes" feature flag enabled?

if not enable it

If i delete everything and try to deploy a database from scratch it will fail

This is a totally new instance

Directly to Europe region?

yes

Gonna see if I can reproduce, one moment

Thank you

Could not reproduce

could u try again?

Of course

It works with metal FF , though if you go to this project you can clearly see redis staling for more than 20 minutes: 38916a70-6eb3-4cd4-b798-3ce2fe82af88

try redeploying the redis service

did u try changing the region using the API or soemthing?

No not through the API

I have a config file for another instance but that should not affect redis

interesting 🤔

I will keep an eye out for that

Now it doesnt stall but it fails

any logs?

if it's empty could u try deleting it and creating a new redis instance

User does not have access to region europe-west4.

Okay i found the issue

Its whenever I try to deploy redis on non-metal it always fails / stalls

Can you show me the region list?

Regular EU no longer shows up

non-metal us regions or europe?

but I have nonmetal US

deploy to metal then

Yes it runs fine on metal

Nice! So we all good?

Maybe it was a bug with your workspace preferred region

Yes we are, thank you for helping 🙌
Sorry for tagging before I did not know !

Np, will mark this thread as solved

!s