Billing Error on my Railway.app Account
andropyro28
TRIALOP

2 years ago

I am writing to bring to your attention an issue with my recent billing statement for my Railway.app Pro plan account.

Upon reviewing my bank statement, I noticed that my next bill to pay is $105 instead of the expected $20 for the monthly pro plan subscription. This discrepancy concerns me, as I only signed up for the pro plan at $20 per month.

Here are the details of the transaction:

Amount to be charge: $105
Plan Selected: Pro Plan ($20/month)
I believe there may have been a billing error or misunderstanding regarding the charges. I would greatly appreciate it if you could investigate this matter and rectify the overcharge as soon as possible.

Additionally, I would like to ensure that my account is correctly set up on the pro plan at the agreed-upon rate of $20 per month going forward.

Please let me know what steps I need to take to resolve this issue promptly. I can provide any further information or documentation you may require to assist with your investigation.

Thank you for your attention to this matter. I look forward to hearing back from you soon and resolving this billing discrepancy.

1 Replies

2 years ago

Going forward I ask that you only write your own forum posts, using AI to write the message for you comes off as careless and Impassive.

You may have misunderstood how the pricing works, $20 is for the seat price alone, it does not include any usage, any usage is charged in addition to the seat price of $20.


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