Billing issue.
kingassune
PROOP

9 months ago

I'm reviewing my bill and there is some crazy networking thing that is over charging me. I need to figure out where all this networking data is coming from. Nothing has change on our in no up tick in users or nothinbg.

Solved

0 Replies

adam
MODERATOR

9 months ago

You can check the project the charges are coming from from the Usage Page


kingassune
PROOP

9 months ago

I need to zero in down more because it just says networking and I know thats not correct.


adam
MODERATOR

9 months ago

Follow the above to find the project the costs are associated with ^^


adam
MODERATOR

9 months ago

Once you've identified the project, you can identify the service by checking each service in that project and looking for excessive network usage


kingassune
PROOP

9 months ago


kingassune
PROOP

9 months ago

is that the right thing


adam
MODERATOR

9 months ago

I don't know what that is


kingassune
PROOP

9 months ago

on this page

1343345908191989800


kingassune
PROOP

9 months ago

hit ctrl k


kingassune
PROOP

9 months ago

I'm on a mac


adam
MODERATOR

9 months ago

Is that the name of one of your services? I'm not a team member so I'm not able to see your private projects


kingassune
PROOP

9 months ago

Gemach Inrastrucutre


adam
MODERATOR

9 months ago

All I can do is guide you through answering your question for yourself. Looks like your Gemach Infrastructure project is the one costing you a ton, go into that project and look through all the services to find the service with unusual network usage


adam
MODERATOR

9 months ago

1343346419079184400


adam
MODERATOR

9 months ago

Once you've identified the service or services that have issues, I can provide some solutions that may help


adam
MODERATOR

9 months ago

Forgot you can also view the cost by service in the usage page, that will simplify the process

1343348485373558800


kingassune
PROOP

9 months ago

Looks like some type of attack or something


kingassune
PROOP

9 months ago

1343348874076749800


kingassune
PROOP

9 months ago

1343348948026261500


adam
MODERATOR

9 months ago

Oof yeah. Given that it's directly on your backend it's very likely an attack


adam
MODERATOR

9 months ago

If you're not routing your traffic through cloudflare, you definitely should be


kingassune
PROOP

9 months ago

We are


kingassune
PROOP

9 months ago

Who do we speak to about this


adam
MODERATOR

9 months ago

Monitoring and reducing the impact of an active threat on your service is your responsibility as a user. The most the Railway team can do is waive a portion of your bill. Given that it's Sunday, the team will not be open for discussion today.

In the meantime, look into the tools available to you for protecting your services from threats. Cloudflare's DDOS mitigation is a great place to start


adam
MODERATOR

9 months ago

Is your backend on a Railway provided URL or a custom one? If it's on a Railway provided URL, it's not routed through cloudflare.


brody
EMPLOYEE

9 months ago

@BlackJesus - are you connecting to Redis via the private network?


kingassune
PROOP

9 months ago

Should be let me get my main dev on that project in here


adam
MODERATOR

9 months ago

The extensive network on the backend as well as the redis made me assume the answer was yes


brody
EMPLOYEE

9 months ago

the excessive network on the backend could be from sending and receiving Redis data via the public network


adam
MODERATOR

9 months ago

Also true


brody
EMPLOYEE

9 months ago

so regardless of attack or not, Redis should have no network traffic if they used the private network


0xkaizendev
HOBBY

9 months ago

Alright thank you, will switch to private network


brody
EMPLOYEE

9 months ago

!s


Status changed to Solved brody 10 months ago


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