Billing, Usage, and Settings pages fail to load after logging in on a new device
Anonymous
HOBBYOP

2 months ago

Hello Railway team,

I would like to report a bug affecting the new dashboard.

The issue happens specifically when I log in on a new device. After logging in, several workspace settings pages do not load correctly.

Affected pages:

  • /workspace/billing keeps loading indefinitely
  • /workspace/usage also keeps loading and does not display properly
  • On the Usage page, important options such as credit information and usage limit settings are missing
  • Other settings pages such as General, Plan, and Billing may appear blank, incomplete, or fail to load properly

This issue seems tied to a fresh login session on a new device. On that condition, multiple settings-related pages become unusable.

Impact:

  • I cannot access billing information properly
  • I cannot manage usage limits
  • Important workspace/account settings are missing or not rendered correctly

Context:

  • This started after the rollout of the new dashboard layout
  • The problem appears when accessing Railway from a newly logged-in device/session
  • The page URLs open, but the content either loads forever or appears blank/broken

Please investigate and fix this as soon as possible, since these pages are essential for account and billing management.

Thank you.

Solved

3 Replies

Status changed to Awaiting Railway Response Railway 2 months ago


jbeno
PRO

2 months ago

I just experienced this as well. Renders fine on my old device, but not on my new device. Just see the skeleton animating, no content appears.


chandrika
EMPLOYEE

2 months ago

Hi there, can you please check if this issue has been resolved for you now?


Status changed to Awaiting User Response Railway 2 months ago


Anonymous
HOBBYOP

2 months ago

Hi, I checked again and yes, the issue has been resolved for me now. The affected pages are loading properly on the new device. Thank you for the fix and for following up.


Status changed to Awaiting Railway Response Railway 2 months ago


Status changed to Solved Anonymous 2 months ago


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