Can I get help checking edge-proxy logs to diagnose a disconnection bug?
joelahilliard
PROOP

a month ago

I have several edge devices connected via WS that all drop connection at the same time.

20 Replies

a month ago

What have you looked into on your end?


a month ago

For example, do these disconnects line up to a deployment?


joelahilliard
PROOP

a month ago

they do not


joelahilliard
PROOP

a month ago

the disconnects are ALL devices connected via WS. its 15 devices or so at once all disconnect at the same time.


a month ago

Do you have timestamps?


joelahilliard
PROOP

a month ago

Yes


joelahilliard
PROOP

a month ago

Apr 21, 1:01:11.250 PM UTC was the most recent


joelahilliard
PROOP

a month ago

Ive looked into the WS implementation and the REDIS cache. Nothing is pointing to my set up (but obviously it could be......) just not sure what to look into next.


a month ago

How long was the connection held open prior to that disconnect?


joelahilliard
PROOP

a month ago

2026-04-21T10:30:27.875944Z


joelahilliard
PROOP

a month ago

About 3 hours.


joelahilliard
PROOP

a month ago

Ive had these WS stay open for days however in the past few days its shorter sessions


a month ago

What is an "edge device" in this context?


joelahilliard
PROOP

a month ago

Its a computer on a truck


a month ago

Then I could only assume it's because we cycle the TCP proxy at times, and i'm sure Fastly does too.


joelahilliard
PROOP

a month ago

Is fastly who Railway uses?


a month ago

Fastly is the CDN provider.


joelahilliard
PROOP

a month ago

Okay. What do you think about it not happening as frequently as it is now?


joelahilliard
PROOP

a month ago

Its every 3-4 hours or so


a month ago

I think that's fine. We don't guarantee any timeframe for how long you can keep a WebSocket connection open.


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