34108dc5-7795-469f-b853-2863bbedfa6f

Yes, you can't add credits to trial plan - it's meant to be temporary, you need to upgrade to hobby plan to use Railway long term

@Fragly Thanks, but I've been on Railway for 1.5 years now and I've never changed my plan

I actually thought I was on the Hobby plan

But I didn't get any communications about this… running out of credits, requiring a plan upgrade, etc

But the Railway UI says i'm on the trial plan… something feels off

Actaully, looking back at the required Railway plan migrations from last summer, I must be on the Hobby plan, but the Railway UI says I'm on the Trial plan

perhaps you missed a payment while you were on Hobby plan causing you to be thrown onto Trial Plan?

I don't know. I topped up my account with credits a while back, but I never got an email stating credits were running low, which is what i typically get

I'm happy to add funds to the account if I used them all up, but this whole experience is strange

If you were on hobby plan and you somehow missed a payment then Railway would've shut down all your services until you paid the invoice

Last time I put money in the account was Jun 10, 2024, and I put in more than enough for 1 month of usage

if that has never happened then you might not have been on hobby plan at all, but you say you've been adding credits to your account which you can't do on trial plan

Yeah, I've been doing that for 1.5 years now

So I must've been on Hobby

do you know when your railway dashboard has started saying that you're on trial plan?

I got an email 6 hours ago stating Your credits have run out and now the dashboard says Trial plan. I just upgraded to Hobby and I was able to add credits to the account like normal. No idea why I got downgraded to Trial, or why I didn't get a heads up that credits were running low.

That's really strange 🤔

I can escelate this to the Railway team if you'd like, they could investigate further

Yes please 🙏

Alright <:SmileFluent:865334941150871592>

!t

note it'll take the team a few working days to get to this thread likely

Cool, no worries, thanks!

no problem 🫡

Would you mind logging into the help station?

after your credits run out you are automatically downgraded to the trial plan

adding more credits should upgrade you back to hobby

oh, is that a credit-based plan thing?

As a user, this was a very strange experience

I had to upgrade to hobby and then add credits as a second step. It would have been better to just see a Top up your account CTA. To the Railway team… don't make it hard for me to give you my money 😅

Credit-based plans aren’t the default, the workflow to join one is very rough atm