Can't change DNS to Cloudflare - I would like a refund
jcrrggyqz7-ctrl
HOBBYOP

2 months ago

Hi, since I only just found out I can't change the DNS to Cloudflare, which I need for Google Tag Gateway, among other things, I would like a refund so I can re-buy the domain with some other registrar and re-add it to my project. The domain name is aditude.pl. Thanks

Solved

7 Replies

Status changed to Awaiting Railway Response Railway 2 months ago


2 months ago

We've refunded your payment of $3.00 for the purchase of aditude.pl. It should show up on the card you paid with within 5-10 business days.


Status changed to Awaiting User Response Railway 2 months ago


Status changed to Solved brody 2 months ago


brody

We've refunded your payment of $3.00 for the purchase of aditude.pl. It should show up on the card you paid with within 5-10 business days.

jcrrggyqz7-ctrl
HOBBYOP

2 months ago

Thanks. When will the domain be available for purchase again? Right now it's still visible in my Railway dashboard as my domain.


Status changed to Awaiting Railway Response Railway 2 months ago


2 months ago

We will look into why the refund didn't go through.


Status changed to Awaiting User Response Railway 2 months ago


brody

We will look into why the refund didn't go through.

jcrrggyqz7-ctrl
HOBBYOP

2 months ago

It's been a while and the domain is still not available for purchase and it still shows up in my dashboard as owned by me.


Status changed to Awaiting Railway Response Railway 2 months ago


2 months ago

That TLD is not available for refunds. You will need to reach out to us in 60 days if you would like to transfer it (ICANN minimum), or you may also wait until we release DNS management capabilities, which should be out in far less than 60 days.


Status changed to Awaiting User Response Railway 2 months ago


brody

That TLD is not available for refunds. You will need to reach out to us in 60 days if you would like to transfer it (ICANN minimum), or you may also wait until we release DNS management capabilities, which should be out in far less than 60 days.

jcrrggyqz7-ctrl
HOBBYOP

2 months ago

I see. So maybe there's some other way to have an e-mail address in aditude.pl for me? The internet says I can't actually have an inbox on Railway but this is rather important to me since this is my business website and I am ready to push ads to it but I won't be able to get in touch with the clients since I don't have an active e-mail address in my own domain... And waiting for 60 days means I will lose 2 months that I could already utilize to get leads.


Status changed to Awaiting Railway Response Railway 2 months ago


2 months ago

You would need to wait until we release the UI that will allow users to set their own DNS records.


Status changed to Awaiting User Response Railway 2 months ago


Status changed to Solved jcrrggyqz7-ctrl 2 months ago


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