2 months ago
I signed up to railway using the trial plan and i deploy some apps. The trial expired today and i upgraded to the Hobby plan but i cant find the projects and database i had running on my account. Please help me resolve
21 Replies
2 months ago
Hey, have you accidentally created a new workspace? You can see the workspace you are currently in by clicking on the workspace drop down in your dashboard. Please include a screenshot of your workspace drop down and dashboard.

2 months ago
!t
2 months ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response uxuz • 2 months ago
2 months ago
Hello,
Do you have any identifying information on the services you were hosting? For example, the domain of one of your services?
Status changed to Awaiting User Response Railway • 2 months ago
https://server-production-dc5d.up.railway.app
This is the domain of a service that was running
2 months ago
That domain is owned by a different railway account.
Looks like it's also your account, since they are very similar Gmail addresses.
How is that possible. I got this mail to upgrade my trial and i clicked the link which took me to the payment page

2 months ago
You had two railway accounts, and you upgraded the wrong account
2 months ago
I will let the community assist with that.
2 months ago
You can unlink your Google account from the Railway account, or change the email address on the Railway account.
2 months ago
You could also transfer your projects to the new upgraded account's workspace(s).
2 months ago
Don't you need both accounts to be in the same workspace? (And it requires Pro to do that too…)
Correct me I'm wrong here-
2 months ago
rip :c
2 months ago
You are slightly wrong; it would require both accounts to be on a paid plan. It doesn't have to be Pro.
2 months ago
Upgrade the correct account, then request a refund for the incorrect account. Simple as that.
2 months ago
Oops, sorry.
Status changed to Solved brody • 2 months ago
