Can't find my projects after upgrading to Hobby plan
lieljack
FREEOP

2 months ago

I signed up to railway using the trial plan and i deploy some apps. The trial expired today and i upgraded to the Hobby plan but i cant find the projects and database i had running on my account. Please help me resolve

Solved

21 Replies

2 months ago

Hey, have you accidentally created a new workspace? You can see the workspace you are currently in by clicking on the workspace drop down in your dashboard. Please include a screenshot of your workspace drop down and dashboard.

1458056919389573400


lieljack
FREEOP

2 months ago

This is the screenshot of my workspace. I didnt create a new workspace.

1458068438051328300


2 months ago

!t


2 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response uxuz 2 months ago


2 months ago

Hello,
Do you have any identifying information on the services you were hosting? For example, the domain of one of your services?


Status changed to Awaiting User Response Railway 2 months ago


lieljack
FREEOP

2 months ago

https://server-production-dc5d.up.railway.app

This is the domain of a service that was running


2 months ago

That domain is owned by a different railway account.

Looks like it's also your account, since they are very similar Gmail addresses.


lieljack
FREEOP

2 months ago

How is that possible. I got this mail to upgrade my trial and i clicked the link which took me to the payment page

1458213257893380000


2 months ago

You had two railway accounts, and you upgraded the wrong account


lieljack
FREEOP

2 months ago

Omg


lieljack
FREEOP

2 months ago

How can i migrate the projects to the right account


lieljack
FREEOP

2 months ago

Or even merge the accounts


2 months ago

I will let the community assist with that.


You can unlink your Google account from the Railway account, or change the email address on the Railway account.


2 months ago

You could also transfer your projects to the new upgraded account's workspace(s).


Don't you need both accounts to be in the same workspace? (And it requires Pro to do that too…)
Correct me I'm wrong here-


lieljack
FREEOP

2 months ago

Yes it does require pro


2 months ago

rip :c


2 months ago

You are slightly wrong; it would require both accounts to be on a paid plan. It doesn't have to be Pro.


2 months ago

Upgrade the correct account, then request a refund for the incorrect account. Simple as that.


Oops, sorry.


lieljack
FREEOP

2 months ago

I had no idea this was possible. I just did it, Thanks a million ❤️


Status changed to Solved brody 2 months ago


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