Can't unlink Github from old account

nwilcoxnz
TRIAL

a year ago

Hi,

At a previous job I linked my personal GitHub account to my work Railway account (using my work email for my Railway account). I don't have access to this email anymore.

I have now created a Railway account with my personal email, and when I try to link my GitHub account I get "This GitHub account has previously been connected to a different Railway account. Please use that account or delete it in order to use this GitHub account with the current Railway account." - and there's no way for me to access this other account. I have tried deleting access via GitHub but this hasn't helped.

Is there any way around this please :)

Solved

5 Replies

a year ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response brody over 1 year ago


a year ago

Hey! What is your old email address and Github handle?


nwilcoxnz
TRIAL

a year ago

my old email address would be either (deleted) or (deleted) (we re-branded so I may have updated it but can't recall) and my GitHub handle is (deleted)


a year ago

Okay, can you give it another shot?


Status changed to Solved railway[bot] about 1 year ago


nwilcoxnz
TRIAL

a year ago

woo yay it's working now, thank you!


a year ago

🙌 woohoo! my pleasure


Can't unlink Github from old account - Railway Help Station