2 months ago
Hi,
I am unable to cancel my current subscription because I am not using Railway.com at this moment. It sends me email but never cancels it by card keeps getting billing requests what do to I am not sure.
2 Replies
Status changed to Awaiting Railway Response Railway • 2 months ago
2 months ago
If you sign in and go to billing then click on your plan option you can cancel etc there, I think!
2 months ago
Hi there, you currently have an open $5 invoice that failed because your card does not support this type of purchase. You'll need to resolve that invoice first by updating your payment method on your Billing page, as unpaid invoices must be settled before you can cancel. Once paid, you can cancel your plan from the "Active Plan" section on that same page.
Status changed to Awaiting User Response Railway • 2 months ago
2 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 2 months ago