2 months ago
Hi, I am facing issues trying to add my custom domain from NameCheap. I get a record not yet detected message but it has been more than a week now since I set it up. Everything looks good on both side of the spectrum both Railway and Namecheap. Even the deployment says it was successful and there is no apparent error messages in the logs: deploy, http, etc.
My custom domain also seems to be fine when you look it up https://toolbox.googleapps.com/apps/dig/#CNAME/www.employeesystem.cloud
I am wondering if anyone can help me ?
12 Replies
2 months ago
The cname record you linked isn't pointing to the railway domain in the app. That's why it isn't working
Status changed to Awaiting User Response Railway • 2 months ago
Status changed to Solved sarahkb125 • 2 months ago
sarahkb125
The cname record you linked isn't pointing to the railway domain in the app. That's why it isn't working
2 months ago
Hi Sarah, you might be seeing the old one, I was poking around moments ago. The old was 8bwh83yo.up.railway.app. The new one is kn6o7kxy.up.railway.app . You should be able to see the new one.
Status changed to Awaiting Railway Response Railway • 2 months ago
2 months ago
Can you try to reconnect the custom domain then, to ensure the dns is setup properly?
Status changed to Awaiting User Response Railway • 2 months ago
sarahkb125
Can you try to reconnect the custom domain then, to ensure the dns is setup properly?
2 months ago
Hi Sarah, if check the link below, it is showing the employeeSystem.cloud being pointed to the new one now http://kn6o7kxy.up.railway.app/ as it should be. Link : https://toolbox.googleapps.com/apps/dig/#CNAME/
However, on Railway, it still shows record not yet detected.
Status changed to Awaiting Railway Response Railway • 2 months ago
2 months ago
When I search employeesystem.cloud I don't see a record in the link you shared
Status changed to Awaiting User Response Railway • 2 months ago
sarahkb125
When I search employeesystem.cloud I don't see a record in the link you shared
2 months ago
You have to add the www. in the front. www.employeesystem.cloud
Status changed to Awaiting Railway Response Railway • 2 months ago
2 months ago
Something is misconfigured - I do not see a cname on the domain: https://dnschecker.org/all-dns-records-of-domain.php?query=employeesystem.cloud&rtype=ALL&dns=google
Status changed to Awaiting User Response Railway • 2 months ago
Status changed to Solved sarahkb125 • 2 months ago
sarahkb125
Something is misconfigured - I do not see a cname on the domain: https://dnschecker.org/all-dns-records-of-domain.php?query=employeesystem.cloud&rtype=ALL&dns=google
2 months ago
I am able to see it with the url you just provided if you select cname and google for the dns server.
Status changed to Awaiting Railway Response Railway • 2 months ago
2 months ago
2 months ago
It looks like you forgot to add the wwww on the front of employeesystem.cloud
2 months ago
I have deleted the custom domain in railway and created a new one with wwww in the custom domain field, i think that may be part of the issue.
2 months ago
It works now!
Status changed to Solved chandrika • 2 months ago