Cannot receive login codes via Apple Private Relay / Request to change account email
samanthafailsai-cpu
FREEOP

20 days ago

Hi Railway Support Team,

I am currently on the Hobby plan, but due to an issue with Apple Private Relay (Hide My Email), verification codes are not arriving in my inbox and I cannot log in normally through the web.

Fortunately, I am currently logged in via an active browser session. However, since I am on the Hobby plan, the interface does not allow me to change the email address myself without upgrading to a higher plan.

Could you please manually update the email address on my account?

Current Apple Relay email: cvhcz4ws4c@privaterelay.appleid.com

New email: samanthafailsai@gmail.com

Thank you very much for your help!

Solved

1 Replies

Railway
BOT

20 days ago

Changing the login email on a Railway account is something we're unable to do on our end. Railway authenticates through external providers, and modifying which identity an account uses to sign in would bypass the security boundary those providers enforce.

Since you're currently logged in, you can continue using your account normally through that session. For the underlying issue with Apple Private Relay not delivering codes, you would need to resolve that through Apple's side (e.g., adjusting your Private Relay or Hide My Email settings so codes are forwarded to a reachable inbox). Once the relay address is receiving mail again, login will work as before.


Status changed to Awaiting User Response Railway 20 days ago


Railway
BOT

13 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 13 days ago


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