Cannot upgrade to Hobby
mic-sob
TRIALOP

a year ago

Getting an error message no matter how many times I try. Each time I'm getting charged for 1 USD and after a few minutes I have the money back.

Solved

21 Replies

mic-sob
TRIALOP

a year ago

N/A


dev
MODERATOR

a year ago

just to reclarify, the reason it charges 1usd is just to check for fraud
the problem processing request does look funny to me though 🤔 let me think


mic-sob
TRIALOP

a year ago

yeah no worries, simply expected to be charged 5 😄


mic-sob
TRIALOP

a year ago

can I provide you with some useful details?


mic-sob
TRIALOP

a year ago

In devtools I see there are some transaction IDs flying around when I try to upgrade so maybe that would help?


dev
MODERATOR

a year ago

well i don't work for Railway, I'm just a moderator, so the transaction IDs wouldn't really be helpful to my directly
might be helpful to keep them on hand though in case the team needs it


dev
MODERATOR

a year ago

Usually when it's an issue with the bank, it says that the card was declined and not Problem processing request, at least from what I know


dev
MODERATOR

a year ago

I'll flag the team here because I feel like that error message suggests a failure on Railway's side


dev
MODERATOR

a year ago

before I flag the team, are you paying with a credit/debit card or a prepaid card?


mic-sob
TRIALOP

a year ago

credit/debit


mic-sob
TRIALOP

a year ago

revolut visa just in case it matters


dev
MODERATOR

a year ago

neat, alright I'll flag the team in here, sorry for the trouble


dev
MODERATOR

a year ago

!t


dev
MODERATOR

a year ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response dev 11 months ago


jzuniga1995
HOBBY

a year ago

tengo el mismo problema no me acepta el pago pero si me cobran 1$ y me urge hacer el cambio


paulo
EMPLOYEE

a year ago

Hi, sorry about that. Could yall try again and tell me if it was fixed?


mic-sob
TRIALOP

a year ago

sure, give me a sec


mic-sob
TRIALOP

a year ago

It works


mic-sob
TRIALOP

a year ago

thank you so much


dev
MODERATOR

a year ago

neat, marking as solved


dev
MODERATOR

a year ago

thanks paulo


dev
MODERATOR

a year ago

!s


Status changed to Solved dev 11 months ago


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