2 months ago
I've got a strange issue on all my projects in my default browser (Comet) where the canvas and deployment logs won't load for 1-2 minutes. Other screens load alright, though Observability is a bit slow to load and respond to clicks.
In Incognito mode it loads fine, in other browsers it loads fine so I've tried clearing everythign related to the site and disabling extensions but it still does this. It's a workaround but means having two browsers open or logging in each time, neither of which is ideal.
The console is full of osano.js errors:
Error: <svg> attribute viewBox: Expected number, "0 0 75% 20".
and these warnings (prob unrelated?):
The resource <URL> was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate as value and it is preloaded intentionally.
Anyway, it's not urgent but if you could figure out what's causing this when someone hasn't got any fires to put out, I'd massively appreciate it. Thanks all!
Attachments
16 Replies
2 months ago
Thanks for the report!
Just to be 100% sure, this consistently happens with comet and not any other browsers correct?
Status changed to Awaiting User Response Railway • about 2 months ago
2 months ago
This happens for me quite often too. The canvas just does not load at all and I have to refresh a couple of times before it actually loads. This is Safari on Macos 26
Attachments
Status changed to Awaiting Railway Response Railway • about 2 months ago
thomasmol
This happens for me quite often too. The canvas just does not load at all and I have to refresh a couple of times before it actually loads. This is Safari on Macos 26
2 months ago
Does a refresh work consistently (i.e. if you get that screen, refreshing always fixes it)? Do you have any content blockers active?
Status changed to Awaiting User Response Railway • about 2 months ago
ray-chen
Does a refresh work consistently (i.e. if you get that screen, refreshing always fixes it)? Do you have any content blockers active?
2 months ago
No refreshing does not work consistently, it really seems random. Disabling content blocker also does not seem to have an effect.
Status changed to Awaiting Railway Response Railway • about 2 months ago
2 months ago
Hmm. I'm unable to reproduce this at all across various projects and multiple attempts on Safari / macOS 26.1.
Can you share how you're browsing to the project when this happens? Did you click a direct link or just browsed into it through the dashboard?
Status changed to Awaiting User Response Railway • about 2 months ago
ray-chen
Hmm. I'm unable to reproduce this at all across various projects and multiple attempts on Safari / macOS 26.1.Can you share how you're browsing to the project when this happens? Did you click a direct link or just browsed into it through the dashboard?
2 months ago
It happens when i go from e.g. https://railway.com/dashboard and then click on a project (it happens on every project). And when i am on a project page an i refresh the page, and also when i go directly to a project page (from my bookmarks for example). If i use the project dropdown in top left on a project page to switch to another project, it does load, but not always..
Status changed to Awaiting Railway Response Railway • about 2 months ago
2 months ago
For some info, we raised this internally to investigate and are looking into the best way of debugging and resolving. Will get back to you as soon as we have more info!
Status changed to Awaiting User Response Railway • about 2 months ago
2 months ago
Hello!
We're acknowledging your issue and attaching a ticket to this thread.
We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.
Please reply to this thread if you have any questions!
2 months ago
🛠️ The ticket Canvas loading issue has been marked as triage.
a month ago
Actually I've been running into the same issue. Was working totally fine until today, the canvas just won't load. Many refreshes, no joy. (Windows 11 25H2)
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Ack. We're still actively investigating this on our end. We have one more fix that we plan to land to fully resolve the issue.
Status changed to Awaiting User Response Railway • about 1 month ago
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Yup! That was it! You can mark it as resolved. Sorry for the impact!
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
Same issue, refresh does not help
Status changed to Awaiting Railway Response Railway • about 1 month ago
Status changed to Solved jake • about 1 month ago
a month ago
✅ The ticket Canvas loading issue has been marked as completed.
a month ago
🛠️ The ticket Canvas loading issue has been marked as triage.