13 days ago
Architecture not loading at all, I have not seen the Architecture for the whole day, are there any problems with the platform?
BR
Anders
Attachments
17 Replies
12 days ago
Same issue here, been happening since last night
10 days ago
Hello,
Thank you all for the reports.
I had previously attached a ticket to this thread, and we are continuing our ongoing efforts to resolve this.
10 days ago
I haven't been able to use or view my services due to this? Are there any alternatives to viewing via canvas?
10 days ago
Clear the cache, or try a different browser. This is only intermittent in our experience.
Status changed to Awaiting User Response Railway • 10 days ago
brody
Clear the cache, or try a different browser. This is only intermittent in our experience.
10 days ago
canvas is not loading at all. I cannot edit specific settings or understand what happened wrong during build logs. When is this getting resolved?
Status changed to Awaiting Railway Response Railway • 10 days ago
10 days ago
We will follow back up when we have more information, in the mean time, please try clearing your cache or try a different browser.
Status changed to Awaiting User Response Railway • 10 days ago
8 days ago
Issue is still ongoing do we know when this issue will be resolved?
Status changed to Awaiting Railway Response Railway • 8 days ago
Status changed to Awaiting Railway Response Railway • 8 days ago
8 days ago
We are looking into this and suspect it has something to do with network requests being blocked. Some questions that would really help us get this resolved
Does the /dashboard or /account pages work?
Is it every project? or just a single project?
Would you be able to screenshot the browser console and network tab (specifically any failed requests)
Answers to any of these would be greatly appreciated
Status changed to Awaiting User Response Railway • 8 days ago
jr
We are looking into this and suspect it has something to do with network requests being blocked. Some questions that would really help us get this resolvedDoes the /dashboard or /account pages work?Is it every project? or just a single project?Would you be able to screenshot the browser console and network tab (specifically any failed requests)Answers to any of these would be greatly appreciated
8 days ago
That seems to be the right path. For me dashboard and account pages works. It takes long only when loading the canvas on a project. Im seeing a websocket hanging wss://backboard.railway.com/lww/ and some errors regarding stripe. Blocked a frame with origin "https://railway.com" from accessing a frame with origin "https://js.stripe.com". Protocols, domains, and ports must match.
Although status is ok from luminaire, the canvas hangs.
Attachments
Status changed to Awaiting Railway Response Railway • 8 days ago
8 days ago
The backboard.railway.com/lww url is necessary for the canvas so whatever is blocking this is the issue. Do you see any errors or anything? Or just fully stuck on pending indefinitely? You might also be able to see any messages being sent through that websocket?
Status changed to Awaiting User Response Railway • 8 days ago
jr
The backboard.railway.com/lww url is necessary for the canvas so whatever is blocking this is the issue. Do you see any errors or anything? Or just fully stuck on pending indefinitely? You might also be able to see any messages being sent through that websocket?
8 days ago
No error aside from the ones mentioned. Just fully stuck pending indefinitely, sometimes after minutes finally loads, but not every time. All projects and Im using MacOS 26.3 and this happens on both Chrome and Safari. I mean, it's useable after waiting or reloading, but sometimes it gets a little bit frustrating. Aside from that Railway is awesome. Hope this helps 
Status changed to Awaiting Railway Response Railway • 8 days ago
8 days ago
Thanks for the additional details. We'll let you know when the display issue is resolved.
Status changed to Awaiting User Response Railway • 8 days ago
8 days ago
roicort we've pushed a few changes that might help. When you get a chance can you see if the canvas renders faster. If not, can you refresh the page with the network devtools open filtered to "internal" and share a screenshot. Would be greatly appreciated 
jr
roicort we've pushed a few changes that might help. When you get a chance can you see if the canvas renders faster. If not, can you refresh the page with the network devtools open filtered to "internal" and share a screenshot. Would be greatly appreciated
7 days ago
That helped! The canvas now renders faster (really faster), thank you for your time and effort! (Minor issue, groups are gone, but that's not blocking or anything)
Status changed to Awaiting Railway Response Railway • 7 days ago
Status changed to Awaiting User Response brody • 7 days ago
roicort
That helped! The canvas now renders faster (really faster), thank you for your time and effort! (Minor issue, groups are gone, but that's not blocking or anything)
7 days ago
If you add groups, do they stay added? If you don't mind can you also share a link to the project
