Canvas loading slowly
jansson82anders-bot
HOBBYOP

13 days ago

Architecture not loading at all, I have not seen the Architecture for the whole day, are there any problems with the platform?

BR

Anders

Attachments

Awaiting User Response

17 Replies

kenipatel
PRO

12 days ago

Same issue here, been happening since last night


10 days ago

Same issue, always takes one or two minutes minimum to load.


10 days ago

Hello,

Thank you all for the reports.

I had previously attached a ticket to this thread, and we are continuing our ongoing efforts to resolve this.


emmbryo
HOBBY

10 days ago

I haven't been able to use or view my services due to this? Are there any alternatives to viewing via canvas?


10 days ago

Clear the cache, or try a different browser. This is only intermittent in our experience.


Status changed to Awaiting User Response Railway 10 days ago


brody

Clear the cache, or try a different browser. This is only intermittent in our experience.

akramh
PRO

10 days ago

canvas is not loading at all. I cannot edit specific settings or understand what happened wrong during build logs. When is this getting resolved?


Status changed to Awaiting Railway Response Railway 10 days ago


10 days ago

We will follow back up when we have more information, in the mean time, please try clearing your cache or try a different browser.


Status changed to Awaiting User Response Railway 10 days ago


rickya3
FREE

8 days ago

Issue is still ongoing do we know when this issue will be resolved?


Status changed to Awaiting Railway Response Railway 8 days ago


Status changed to Awaiting Railway Response Railway 8 days ago


8 days ago

We are looking into this and suspect it has something to do with network requests being blocked. Some questions that would really help us get this resolved

  • Does the /dashboard or /account pages work?

  • Is it every project? or just a single project?

  • Would you be able to screenshot the browser console and network tab (specifically any failed requests)

Answers to any of these would be greatly appreciated


Status changed to Awaiting User Response Railway 8 days ago


jr

We are looking into this and suspect it has something to do with network requests being blocked. Some questions that would really help us get this resolvedDoes the /dashboard or /account pages work?Is it every project? or just a single project?Would you be able to screenshot the browser console and network tab (specifically any failed requests)Answers to any of these would be greatly appreciated

8 days ago

That seems to be the right path. For me dashboard and account pages works. It takes long only when loading the canvas on a project. Im seeing a websocket hanging wss://backboard.railway.com/lww/ and some errors regarding stripe. Blocked a frame with origin "https://railway.com" from accessing a frame with origin "https://js.stripe.com". Protocols, domains, and ports must match.

Although status is ok from luminaire, the canvas hangs.

Attachments


Status changed to Awaiting Railway Response Railway 8 days ago


8 days ago

The backboard.railway.com/lww url is necessary for the canvas so whatever is blocking this is the issue. Do you see any errors or anything? Or just fully stuck on pending indefinitely? You might also be able to see any messages being sent through that websocket?


Status changed to Awaiting User Response Railway 8 days ago


8 days ago

Is it all your projects? Could you also provide browser and OS please


jr

The backboard.railway.com/lww url is necessary for the canvas so whatever is blocking this is the issue. Do you see any errors or anything? Or just fully stuck on pending indefinitely? You might also be able to see any messages being sent through that websocket?

8 days ago

No error aside from the ones mentioned. Just fully stuck pending indefinitely, sometimes after minutes finally loads, but not every time. All projects and Im using MacOS 26.3 and this happens on both Chrome and Safari. I mean, it's useable after waiting or reloading, but sometimes it gets a little bit frustrating. Aside from that Railway is awesome. Hope this helps slightly_smiling_face emoji


Status changed to Awaiting Railway Response Railway 8 days ago


sam-a
EMPLOYEE

8 days ago

Thanks for the additional details. We'll let you know when the display issue is resolved.


Status changed to Awaiting User Response Railway 8 days ago


8 days ago

roicort we've pushed a few changes that might help. When you get a chance can you see if the canvas renders faster. If not, can you refresh the page with the network devtools open filtered to "internal" and share a screenshot. Would be greatly appreciated smile emoji


jr

roicort we've pushed a few changes that might help. When you get a chance can you see if the canvas renders faster. If not, can you refresh the page with the network devtools open filtered to "internal" and share a screenshot. Would be greatly appreciated

7 days ago

That helped! The canvas now renders faster (really faster), thank you for your time and effort! (Minor issue, groups are gone, but that's not blocking or anything)


Status changed to Awaiting Railway Response Railway 7 days ago


Status changed to Awaiting User Response brody 7 days ago


roicort

That helped! The canvas now renders faster (really faster), thank you for your time and effort! (Minor issue, groups are gone, but that's not blocking or anything)

7 days ago

If you add groups, do they stay added? If you don't mind can you also share a link to the project


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