16 days ago
Trying to change my account email but when the "Confirm email change" email comes in on my target account it only takes me to a login page and when I login it creates a new railway account. Also the "Confirm email change" states to go to the Discord for help, but on the Discord it states to use https://station.railway.com/ for support.
3 Replies
Status changed to Awaiting Railway Response Railway • 16 days ago
16 days ago
The confirmation link must be opened while you are signed in as your current/old email address. When the sign-in prompt appears after clicking the link, entering the new (target) email creates a separate empty account instead of confirming the change, which is exactly what happened. Sign into your existing account first, then click the confirmation link (or start the change again from Account Settings if 20 minutes have passed, since the link expires). The stray empty account that was created can be left alone.
Status changed to Awaiting User Response Railway • 16 days ago
16 days ago
One clarification on that: at the sign-in prompt, enter your old email address, the one you currently sign in with, not the new one. That's what puts you back in your original account so the confirmation link can complete.
16 days ago
ahhh that worked immediately, thanks!
Status changed to Awaiting Railway Response Railway • 16 days ago
Status changed to Solved jzenoz • 16 days ago