a month ago
I'm trying to change the email address associated with my existing Railway account.
I followed the instructions provided by your support agent:
Go to https://railway.com/account
Under Account Information, change the email address
Enter the new email address and save
Confirm the change through the verification email sent to the new address
However, when I follow this process and verify the new email address, Railway creates a completely new account instead of changing the email address of my existing account.
My goal is to keep my current Railway account, including all my existing projects, services, billing information, and account history, and simply change the login email associated with it.
Could you please help me change the email address of my existing account without creating a new Railway account?
Thank you.
1 Replies
a month ago
When the confirmation link opens a sign-in prompt, enter your current (old) email address there, not the new one. Typing the new address at that prompt creates a separate account, which is why you landed in an empty dashboard. Once you sign in with the old address, the email change completes automatically. If more than 20 minutes have passed since the confirmation email was sent, the link will have expired and you can start the change again from Account Settings.
Status changed to Awaiting User Response Railway • 27 days ago
20 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 20 days ago