that's intended, you will be charged for the first month to prevent fraud and afterwards it will take it from the credits

@Laura Wrong

Please escalate this matter

i am not part of the team, i just forwarded information that was given to me.

@Laura How to escalate this to the billing team?

wait for a response from the team, i'm not sure.

It states that you need to upgrade to the Hobby plan to receive the credits.

@pepper That's exactly what I did

What's the issue here then?

Instead of the system applying the $20 monthly credit to cover the cost as advertised, my card was instantly charged $5.00. The promotional link tracking failed on Railway's end. I just need the $5 refunded and the credits manually applied to this workspace.

You needed to upgrade to Hobby to activate the promotion.

The instructions states: "Upgrade to the Hobby plan and enter your credit card and billing details."

exactly what i meant with "you will be charged for the first month"

and afterwards it'll take from the credits

You are wrong

i am not

Please escalate to someone higher

@Laura @pepper @Railway The deal terms explicitly contradict you.

The instructions state verbatim: "You will automatically receive $20 in monthly credits for 12 months. This covers the full cost of Hobby ($5) + $15 in usage."

There is no mention of paying for the first month out-of-pocket. The promo link simply failed to track during my signup.

**Please ****escalate **this to a billing manager **immediately **to refund the $5.00 and manually apply the credit to my account

go to usage, and check this.

@Laura I see the usage screenshot you shared. My own billing page also currently shows a "Current Bill" of $0.00, where the Hobby plan fee (+$5.00) is offset by credits (-$5.00).

However, you are completely missing the issue.

Stop redirecting me to dashboard metrics and escalate this to a billing manager who can actually reverse the Visa charge.

The first time you subscribe to a plan you are always charged directly to card regardless of any available credits

Are you from billing team?

My own billing page also currently shows a "Current Bill" of $0.00

for the upcoming month

i am not missing the issue 😭

there are two people telling you the same thing

@Laura Are you from Support team?

i am not (officially), i already told you that

@Railway Escalate to billing team!

#✋｜help is community support so in a way we are <:cute:800594546143526942>

already was escalated

@astrid!!! I need offical support channel

you have to wait.

@Laura Sure

Hello, Railway team here.

Before that discount can apply you have to pay for the initial charge to subscribe to the hobby tier. In this instance, $5. After, any future monthly payments will be deducted from that credit balance

Charged $5 for Hobby Plan Despite Promotional Link