Charged for additional seats - Metal eligible and Pro plan
papagilberto
PROOP

9 months ago

After upgrading to Pro plan (because of Metal discount eligible), I added two additional seats, but was just charged full price for these.

I'm wondering if the Stripe proration from upgrading plan has complicated things or if I'm misunderstanding the seat pricing eligibility. Thanks

Solved

4 Replies

papagilberto
PROOP

9 months ago

N/A

adam
MODERATOR

9 months ago

!t

adam
MODERATOR

9 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response adam • 9 months ago

brody
EMPLOYEE

9 months ago

Hello,

It was quite bad timing, but you were not eligible the moment the last invoice was created, partially because you still have some services on non-metal.

But I've gone ahead and added some credits to your workspace for the confusion, though, please do go put those two services on metal!

Best,
Brody

Status changed to Awaiting User Response Railway • 9 months ago

brody
EMPLOYEE

9 months ago

!s

Status changed to Solved brody • 9 months ago

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