charged to my account instead
c-h-a-n-a
TRIALOP

a year ago

I refund my bill for nov 16 amounting $6.41 but I got charged that amount on my credit card instead. I already paid this amount on nov 16.

Please help me on this. Thank you

I sent an email to your team mail with my associated email for this account but it always response that "we couldn't find a railway account…"

Solved

20 Replies

c-h-a-n-a
TRIALOP

a year ago

where can I find this project ID?


c-h-a-n-a
TRIALOP

a year ago

project ID : 5c6bbe29-3526-4db5-b55b-0c38b1b73c84


brody
EMPLOYEE

a year ago

please do not open duplicate posts


c-h-a-n-a
TRIALOP

a year ago

okay sure


brody
EMPLOYEE

a year ago

the $6.41 shows as refunded on our side


c-h-a-n-a
TRIALOP

a year ago

but I contact my bank and they said I got billed with that ammount instead of refund


c-h-a-n-a
TRIALOP

a year ago

1311532553395638300


brody
EMPLOYEE

a year ago

that looks like a refund to me, if you where charged wouldnt it show - USD 6.41


c-h-a-n-a
TRIALOP

a year ago

it should have a negative sign if that would be a refund


c-h-a-n-a
TRIALOP

a year ago

my credit limit was deducted with that amount


brody
EMPLOYEE

a year ago

Negative sign means you where charged, no sign means its money back


c-h-a-n-a
TRIALOP

a year ago

1311534529361477600


c-h-a-n-a
TRIALOP

a year ago

I contact my bank and they confirm that this amount is billed to my account


brody
EMPLOYEE

a year ago

i dont know what to tell you, the refund was completed from our side, theres nothing more we can do here for now.

in 4 days i will share the Acquirer Reference Number with you so you can ask your bank for more information.


brody
EMPLOYEE

a year ago

!remind me to share the ARN number in 4 days


c-h-a-n-a
TRIALOP

a year ago

okay, can I return here on this thread after I got my statement of account next month?


brody
EMPLOYEE

a year ago

there would not be anything we could do next month either

1311535497192931300


brody
EMPLOYEE

a year ago

for context, this is what it has always said, i didnt initiate anything


brody
EMPLOYEE

a year ago

82117554333000001940032

brody
EMPLOYEE

a year ago

!s


Status changed to Solved brody about 1 year ago


Loading...