2 years ago
https://help.railway.app/questions/unfair-charges-d79b355e
I started a ticket and now it's archived but I am not satisfied with this
On 26 February I started using railway and added 10$ prepaid credit and in 30 days used 5.5$ resources so I used the hobby plan free resources of 5$ and remaining only 0.5$ extra which should be deducted from my remaining prepaid credit of 5$ (5 $ deducted on 26 February as upfront payment when started hobby plan so from 10$ remain is 5$ ),
Support kindly clear me where is my remaining 4.5$ and dear Brody and Adam I don't want to discuss with you guys made the ticket more complicated in understanding that's why I received such response from team which is about something other , idk
Kindly raise with it concern team
Thank you
6 Replies
2 years ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response adam • almost 2 years ago
2 years ago
Hscked, as mentioned, Hobby has a base cost of $5 a month. You are not eligible for the waived Hobby plan base cost. This rule applies even to credits.
Status changed to Solved Railway • almost 2 years ago
2 years ago
Ah so everytime I have to pay separately for it , it seems like a promotion scheme you guys showed me first in pricing that I will get 5$ resources too but now this 😂😂
Well now issue is resolved i got the tactics
2 years ago
If I recall correctly, It was explained that Railway costs 5$ a month and credits can't be used towards the subscription cost.