Please provide the Project ID.

Please provide the Project ID.

u dont work for railway?

I do not, but I can get someone who does, but they would need your Project ID, so I'm asking beforehand.

I do not, but I can get someone who does, but they would need your Project ID, so I'm asking beforehand.

That’s odd lol what a strange help desk… damn… looks like ai’m going to have to cancel this bs.

As a Hobby user, you get access to community support only, but on account of this being an issue with Railway, I will raise it to the team, but the team is going to need your Project ID so they can delete the rogue project.

It says for account issues (in this case billing as well) it is treated the same regardless of Tier…

Yes and you will get support from the team, but the team needs the Project ID, otherwise how would they know what project to delete?

For some extra clarity, Project IDs are not sensitive in the slightest.

No my question is why would a random Pro community user be handling this mediation instead of an actual railway team member?

My badge does say Pro but I am a community moderator, there's a little shield badge on my profile picture.

My badge does say Pro but I am a community moderator, there's a little badge on my profile picture.

I see.. I’ll have to wait until it shows back up in the dashboard as I just attempted another “delete project” operation … this is what it does, I delete it then it comes back after an hour or two.

No worries!

Please provide your project ID and a detailed description of what you're expecting to see vs what you're seeing.

No my question is why would a random Pro community user be handling this mediation instead of an actual railway team member?

Because this is a community, and they're trusted moderators for Railway, not a random user. They're well-positioned to be handling your issue. We only provide dedicated support to certain classes of users, unless it involves a platform bug (which it seems like you're running into), so please be cooperative and give us the information we need.

Please provide your project ID and a detailed description of what you're expecting to see vs what you're seeing.

No my question is why would a random Pro community user be handling this mediation instead of an actual railway team member?

Because this is a community, and they're trusted moderators for Railway, not a random user. They're well-positioned to be handling your issue. We only provide dedicated support to certain classes of users, unless it involves a platform bug (which it seems like you're running into), so please be cooperative and give us the information we need.

What about my situation does not sound like a bug…? I click Delete, authorize it via 2FA, appears to disappear, then returns hours later, and continues to charge for an empty project…? Please tell me how rhat’s not considered a platform bug.

2ba8122a-5c43-4f55-853e-453b86e1f8ff

I think you significantly misunderstood what rc has said..

unless it involves a platform bug (which it seems like you're running into)

He directly said this seems like a platform bug.

Please bring your tone down and be respectful here.

Project ID: 2ba8122a-5c43-4f55-853e-453b86e1f8ff

Yep we saw the first time!

Hey there arberrexhepi,

We would be more than happy to help. Can you give me the range you'd like a refund for, in the meantime, I will look into that deletion bug.

Thanks,
Angelo

This thread has been marked as solved automatically due to a lack of recent activity. Please open a new thread if you require further assistance. Thank you!