Client network socket disconnected before secure TLS connection was established

tsmith123
HOBBY

9 months ago

Hi

From Nov 13 at 14:53 I've suddenly started seeing websocket outgoing connection issues (over port 9740). This has happened across two apps at exactly the same time suggesting a change has been made somewhere with your infrastructure.

Can you please investigate as soon as possible as this affects payment processing.

Thanks

2 Replies

tsmith123
HOBBY

9 months ago

Have you made any DNS changes recently that could affect things?

brody
EMPLOYEE

9 months ago

Hello,

No we haven't made any changes, nor would anything we do have the ability to intermittently disrupt outgoing websocket connections.

I would recommend getting in contact with the 3rd party provider and ask them.

Client network socket disconnected before secure TLS connection was established - Railway Help Station