a month ago
My account (Hobby plan) was suspended on Aug 24 due to a phishing link created by a user on my link shortener (clksy-redirect service).
The abuse has been fully resolved:
- Phishing link deleted
- Abusive user account deleted
- Google Safe Browsing review submitted
- Abuse controls shipped (URL scanning + brand blocklist on link creation)
Posthive (my other service) was already restored. clksy-redirect is still suspended.
Requesting the clksy-redirect service to be unsuspended so I can redeploy with the abuse fixes in place.
Account: gunasheelan208@gmail.com
Service: clksy-redirect (zesty-enjoyment workspace)
3 Replies
a month ago
We're not able to lift service-level suspensions from this side, and we can't share the specifics of why a particular service remains in its current state. There is no self-serve action that will clear this, and we unfortunately can't commit to a timeline or next step here.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
Hey there, sorry for the wait.
I've removed the restriction, let me know if there's anything else we can do here.
mykal
Hey there, sorry for the wait. I've removed the restriction, let me know if there's anything else we can do here.
a month ago
just redeployed, everything's back up. thank you mykal, really appreciate it 🙏
Status changed to Awaiting Railway Response Railway • about 1 month ago
Status changed to Solved guna • about 1 month ago