Hello,

We have a next.js service and Postgres database deployed. We've recently encountered an issue where the service is unable to communicate with the Postgres database via private networking. Everything works fine in our staging environment. I have tried restarting/redeploying both the service and the database. Would really appreciate some assistance here.

Example log:

[14:48:35] ERROR: Error: cannot connect to Postgres. Details: connect ETIMEDOUT fd12:d5fa:f09c:0:a000:10:3718:c169:5432

err: {

"type": "Error",

"message": "connect ETIMEDOUT fd12:d5fa:f09c:0:a000:10:3718:c169:5432",

"stack":

Error: connect ETIMEDOUT fd12:d5fa:f09c:0:a000:10:3718:c169:5432

at /app/node_modules/.pnpm/pg-pool@3.10.1_pg@8.16.3/node_modules/pg-pool/index.js:45:11

at process.processTicksAndRejections (node:internal/process/task_queues:95:5)

at async connectWithReconnect (/app/node_modules/.pnpm/@payloadcms+db-postgres@3.76.1_@opentelemetry+api@1.9.0_@prisma+client@6.18.0_prisma@6._8b39f4679c04b6e345e48b5494e732a9/node_modules/@payloadcms/db-postgres/src/connect.ts:22:14)

at async Object.connect (/app/node_modules/.pnpm/@payloadcms+db-postgres@3.76.1_@opentelemetry+api@1.9.0_@prisma+client@6.18.0_prisma@6._8b39f4679c04b6e345e48b5494e732a9/node_modules/@payloadcms/db-postgres/src/connect.ts:58:7)

at async BasePayload.init (/app/node_modules/.pnpm/payload@3.76.1_graphql@16.11.0_typescript@5.9.2/node_modules/payload/src/index.ts:871:7)

at async migrate (/app/node_modules/.pnpm/payload@3.76.1_graphql@16.11.0_typescript@5.9.2/node_modules/payload/src/bin/migrate.ts:70:3)

at async runBinScript (/app/node_modules/.pnpm/payload@3.76.1_graphql@16.11.0_typescript@5.9.2/node_modules/payload/dist/bin/index.js:110:9)

at async bin (/app/node_modules/.pnpm/payload@3.76.1_graphql@16.11.0_typescript@5.9.2/node_modules/payload/dist/bin/index.js:44:29)

at async start (file:///app/node_modules/.pnpm/payload@3.76.1_graphql@16.11.0_typescript@5.9.2/node_modules/payload/bin.js:30:7)

"errno": -110,

"code": "ETIMEDOUT",

"syscall": "connect",

"address": "fd12:d5fa:f09c:0:a000:10:3718:c169",

"port": 5432

}

node:internal/process/promises:389

new UnhandledPromiseRejection(reason);

^

UnhandledPromiseRejection: This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). The promise rejected with the reason "undefined".

at throwUnhandledRejectionsMode (node:internal/process/promises:389:7)

at processPromiseRejections (node:internal/process/promises:470:17)

at process.processTicksAndRejections (node:internal/process/task_queues:96:32) {

code: 'ERR_UNHANDLED_REJECTION'

}