Hi there!

I’m experiencing an issue with my service on the Pro plan (spotalert):

• I have Serverless disabled (OFF).

• Minimum instance count is set to 1.

• I am on a Pro plan.

• After each redeploy, the new container starts, but then appears to shut down, even though I expect it to stay always-on.

• When my app triggers a request, there is a long delay (2+ minutes) before my Python script runs, which feels like a cold start or scale-to-zero event.

• I do not see “Starting Container” or “Stopping Container” logs except during deploys.

• My expectation is that the container should remain running 24/7 and respond instantly to requests, with no cold starts.

Can you please confirm that my settings are correct and that my service should remain always-on? If so, can you help me diagnose why the container is shutting down or not staying warm after redeploys?

Let me know if you need any more details about my project or configuration.

When I run this on my machine locally, it takes ~29 seconds to fetch the data, but it's many many minutes here. Any help you can provide here would be great!

Thanks!

David