Crash reports from a deleted project
jordanrolph
HOBBYOP

2 months ago

I keep getting emails from Railway:

"Uh oh. Your deployment for {myproject} in {myproject} crashed within the production environment."

I have had about 300 of these emails.

I deleted the project but I have got about 200 similar emails since. The project is no longer visible in my dashboard. Links from the Railway emails are all 404.

How can I resolve this and get Railway to stop emailing me?

Solved

3 Replies

Status changed to Awaiting Railway Response Railway 2 months ago


sam-a
EMPLOYEE

2 months ago

This is a bug on our side where crash notifications continued after the project was deleted. We're getting the notifications stopped and the underlying issue fixed.


Status changed to Awaiting User Response Railway 2 months ago


jordanrolph
HOBBYOP

2 months ago

Thanks @sam-a. Do you have a rough timeline for the fix? Right now I'm blocking all emails from Railway because of the noise, but I don't want to do that forever because genuine crash reports are useful.


Status changed to Awaiting Railway Response Railway 2 months ago


2 months ago

We don't have a specific timeline for the fix yet. As a workaround, you can manage your email preferences under Notification Rules in your account settings. That way you can stop the crash email noise without blocking all Railway emails entirely.


Status changed to Awaiting User Response Railway 2 months ago


Railway
BOT

2 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 2 months ago


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