a year ago
Hi,
I received an email telling me my service crashed. When I go to the dashboard the deployment said it's crashed, however, everything is alright, and the api is serving requests succesfully. I would expect it recovered/restarted itself, but the deployment is still marked as crashed somehow?
34849d22-d685-4e73-8858-fbd4fe42ea65
13 Replies
a year ago
!t
a year ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response brody • over 1 year ago
a year ago
Sorry bout this - we're going to investigate why this was marked as crashed when it's evidently running.
As a workaround, can you try clicking "Restart" on the deployment?
Status changed to Awaiting User Response Railway • over 1 year ago
a year ago
"Restart succesfully" in the bottom corner notification
"Crashed x seconds ago…" on the service canvas
So service still working but still says "crashed". Logs are normal with requests going on. The only weird log is "container event container died" that would explain the "crashed"
a year ago
Got an "container event container restart" log and now it's green and marked as "completed"/"deployment successful"
a year ago
just fyi, it's not the first time it happens, I got emails on
19.07.2024
22.07.2024
23.07.2024
but since everything is running smoothly on my side, I don't really bother pressing "restart" so the color is green instead of red 😅
a year ago
Do you have anything that's restarting the service at 8am/4pm UTC? We're seeing "restart" API calls coming in during those time
a year ago
maybe they are using my cron template, it calls the API with a restart mutation
a year ago
Correct I have 2 restarts: 8am UTC and UTC-8. I’m using the graphql mutation straight away.
a year ago
Yup, we found an issue where we don't pipe the correct events to our backend when a direct restart happens, so it registers as "crashed" in the dashboard.
a year ago
nice, great news!
a year ago
I got the "crashed" status at 8:00 again, so I believe it's not fixed yet, just fyi
a year ago
to be fair they said found the issue not fixed the issue 😆
a year ago
yeah that's true, I'll be a bit more patient ahah
a year ago
This thread has been marked as solved automatically due to a lack of recent activity. Please open a new thread if you require further assistance. Thank you!
Status changed to Solved Railway • over 1 year ago