4 months ago
Hello,
I just created a template and published it to the marketplace.
When I'm logged in the creation page from the template works fine:
https://railway.com/new/template/javelit-app
The same page seems to be stuck when I'm not logged in. See screenshot.
The template descriptions and input are loading forever.
I can reproduce this issue for all templates, not only mine.
I experience the issue on Mac Os Firefox/Chrome/Safari and iOS Safari. I disabled all my browser plugins. I also tried to accept or refuse the railway cookies. The issue happens in all those cases.
I didn't see anything obvious in the console and network tab.
I understand the elements that are loading forever consume data that is not available for a user that is not logged in and that may be an implementation logic issue then.
I'm planning to share my template with users that most likely won't have a railway account at first, so I'd love to get help on this issue!
Thanks for reading.
Attachments
11 Replies
4 months ago
Hey there! We've found the following might help you get unblocked faster:
🧵 Template deployment with cronSchedule in railway.json creates non-modifiable cron value
🧵 Subject: Applications (including n8n) are missing — No options available for deployment
If you find the answer from one of these, please let us know by solving the thread!
4 months ago
Hello!
We're acknowledging your issue and attaching a ticket to this thread.
We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.
Please reply to this thread if you have any questions!
Status changed to Awaiting User Response Railway • 4 months ago
noahd
I ticked this and we will investigate! I don't have a guarantee on an ETA.
4 months ago
Thanks noahd!
Status changed to Awaiting Railway Response Railway • 4 months ago
Status changed to Awaiting User Response Railway • 4 months ago
4 months ago
🛠️ The ticket Template page loading issue for non-logged-in users. has been marked as in progress.
4 months ago
✅ The ticket Template page loading issue for non-logged-in users. has been marked as completed.
brody
Fix will be live soon!
4 months ago
EDIT: NOT RELATED TO THIS THREAD ISSUE (see new thread https://station.railway.com/questions/multiple-create-new-from-template-page-r-2f4a3ecb)
Hey brody thanks!
Note sure if this is related but at the moment some new-from-template pages return a 404, with/without being logged-in
https://railway.com/new/template/javelit-app (my template)
https://railway.com/new/template/redis (redis)
https://railway.com/new/template/zUcpux (flask)
https://railway.com/new/template/mongo (mongo)
https://railway.com/new/template/bytebot (bytebot)
https://railway.com/new/template/EP4wIt (wordpress)
some do work.
EDIT: actually this seems to be transient - maybe one replica/cache is not behaving as expected. I'm based in Europe.
Some headers if this helps
x-railway-edge railway/europe-west4-drams3a
x-railway-request-id gUntfbpBS_uo9pKRm3z_FQ
Status changed to Awaiting Railway Response Railway • 4 months ago
Status changed to Awaiting User Response Railway • 4 months ago
brody
That would be a separate issue. Can you please open a new thread for it?
4 months ago
Status changed to Awaiting Railway Response Railway • 4 months ago
Status changed to Solved noahd • 4 months ago