Critical Deployment Failure - Service Won't Start (Project: honest-creativity)
tonybags28
HOBBYOP

8 months ago

Subject: Critical Deployment Failure - Service Won't Start (Project: honest-creativity)

Dear Railway Support Team,

I am experiencing persistent deployment failures for my project "honest-creativity" (Project ID: 5ded4bc) that have been ongoing for several hours. The service is completely unable to start, making my website (wavehousela.com) inaccessible.

**DEPLOYMENT FAILURE DETAILS:**

Service Status: FAILED
Domain: wavehousela.com
Service: honest-creativity

**SPECIFIC ERROR MESSAGES FROM LOGS:**
1. "Healthcheck failed!"
2. "1/2 replicas never became healthy!"
3. Multiple "Attempt #X failed with service unavailable. Continuing to retry for Xs" messages
4. Service keeps retrying but never successfully starts

**TIMELINE:**
- Multiple deployment attempts over the past several hours
- All deployments result in the same healthcheck failures
- No code changes that would cause these infrastructure-level failures
- The application was working previously

**IMPACT:**
- Website completely inaccessible to customers
- Business operations disrupted
- Unable to access admin functionality

**WHAT I'VE TRIED:**
- Multiple redeployments
- Code verification (no application-level issues found)
- Waited for automatic retries
- Checked build logs (build completes successfully, but service fails to start)

**REQUEST:**
Please investigate the underlying infrastructure issue preventing my service from starting. This appears to be a Railway platform issue rather than an application code problem, as the builds complete successfully but the service fails during healthcheck.

**URGENCY:**
This is affecting a live business website. Please prioritize this issue.

Project Details:
- Project: honest-creativity
- Service: wavehousela.com
- Framework: Flask (Python)
- Database: PostgreSQL

Thank you for your immediate attention to this matter.

Best regards,
testaenterprisesllc@gmail.com
$10 Bounty

3 Replies

Railway
BOT

8 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


This isn't a very actionable support message, something I would like is logs or additional information that would lead to the unreachability.


Status changed to Awaiting User Response Railway 8 months ago


tonybags28
HOBBYOP

8 months ago

i uploaded a few screen shots not sure if its the right ones to help you assist. Lmk if you need anything else.
My Flask app builds successfully but fails healthchecks and admin routes return 404. Main site works at root path, but /admin routes are unreachable. Healthcheck logs show repeated 'service unavailable' errors. Need help with route accessibility and healthcheck configuration


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