Custom domain never provisioned on edge - www.glowmarkhome.com serves "train has not arrived"
wesbacher
FREEOP

23 days ago

Hi, my custom domain www.glowmarkhome.com is not provisioning.

Setup:

  • Project: holiday-lights-funnel (c69eeeee-6556-40c8-bc7d-4970f8de508d)
  • Environment: production (788c1b97-953d-4bf9-b5e1-a8e148a21e98)
  • Service: holiday-lights-funnel (5205d874-bf81-4310-bfc1-287beb70af60)
  • Custom domain ID: d642381c-5ec9-4160-824a-0d3ab26cca22

DNS (confirmed live on public resolvers):

What the API reports:

  • verified: false
  • certificateStatus: CERTIFICATE_STATUS_TYPE_VALIDATING_OWNERSHIP
  • dnsRecords status: DNS_RECORD_STATUS_PROPAGATED
  • No certificate error details exposed.

What visitors see:

What I tried:

  • Re-triggered certificate issuance multiple times (returns true, status never changes).
  • Deleted the original domain registration and re-added it fresh (new ID above, new CNAME target). DNS updated to match.
  • Railway status page shows no incidents.

The domain appears to have never provisioned on the edge despite the API showing DNS propagated. Could you check why the edge has no route for this hostname and get it provisioned?

Thanks.

Solved

3 Replies

Railway
BOT

23 days ago

Your CNAME is correctly propagated, but the required TXT ownership-verification record is missing, which is why verified stays false and no certificate can issue. Add a TXT record at host _railway-verify.www (your DNS provider appends the zone automatically) with the value railway-verify=4021d4b4f22377ee9e2707b069ddc53ec3a21f1384bda44ca42e823ddb85850b. Once that record propagates, verification and certificate issuance will resume on their own.


Status changed to Awaiting User Response Railway • 23 days ago


wesbacher
FREEOP

22 days ago

Quick update: the TXT verification record has been live on public DNS since yesterday afternoon (about 24 hours now):

  • _railway-verify.www.glowmarkhome.com TXT = railway-verify=4021d4b4f22377ee9e2707b069ddc53ec3a21f1384bda44ca42e823ddb85850b

But the domain still shows verified=false and the certificate is stuck at VALIDATING_OWNERSHIP. Visitors still get the "train has not arrived" page. The bot said verification would resume on its own once the record propagated, but nothing has changed. Could someone take a look?


Status changed to Awaiting Railway Response Railway • 22 days ago


Railway
BOT

22 days ago

The TXT record at _railway-verify.www is published but contains stray spaces that break the character-for-character match. The current value reads railway- verify=... with a space after the hyphen and additional spaces within the hash. The exact value it must hold is railway-verify=4021d4b4f22377ee9e2707b069ddc53ec3a21f1384bda44ca42e823ddb85850b as a single unbroken string with no spaces or line breaks. Delete the existing TXT record at your registrar and re-add it, pasting that value cleanly. Once the corrected record propagates, verification and certificate issuance will resume on their own.


Status changed to Awaiting User Response Railway • 22 days ago


Railway
BOT

15 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • 15 days ago


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