14 days ago
Domain: events.karima.org.uk (id e39a5995-b046-4b4f-a588-fd1af175c0b9), project karima-platform, service karima-web, production environment.
Timeline: the domain was added 3 Aug 21:35 UTC. The DNS records were created at the registrar's nameservers ~22:00 BST (21:00 UTC) on 6 Aug. Since then, your API reports the CNAME record as DNS_RECORD_STATUS_PROPAGATED — so your backend has successfully resolved our DNS - but verification.verified has remained false for 11+ hours.
DNS evidence: the TXT record at _railway-verify.events.karima.org.uk matches verification.token byte-for-byte. Confirmed resolving correctly from the authoritative nameservers (ns1/ns2.rochendns.com, both consistent) and from 1.1.1.1, 8.8.8.8 and 9.9.9.9 - three DNSSEC-validating public resolvers - which rules out signing or propagation problems. The CNAME (events → mtfulf4q.up.railway.app) resolves correctly from all of the same.
No self-service path exists for this state: railway domain certificate retry is refused because the status is VALIDATING_OWNERSHIP rather than FAILED.
Our read: the ownership-validation job likely exhausted its retry schedule during the 3–6 Aug window before the DNS records existed, and has not restarted now that DNS is correct - while the separate record-propagation checker clearly has run and updated.
Request: could you either force the ownership-validation job to re-run server-side, or manually mark ownership verified - ideally without issuing a new token? The evidence above shows the records have been correct and globally resolvable for 11+ hours.
This is blocking a Charity website launch. Happy to provide any further diagnostics.
3 Replies
Status changed to Awaiting Railway Response Railway • 14 days ago
14 days ago
Hey, could I ask for an ETA or escalation? We're in the process of a migration, so the old site is down
14 days ago
Can someone from the infrastructure team respond with an ETA? We need resolution within the next few hours, it's been 15+ hours now since the DNS change took place
14 days ago
Your diagnosis is correct. The ownership-validation workflow exhausted its retries before the DNS records were in place and never re-ran once they propagated. We've re-triggered certificate issuance for events.karima.org.uk, which should complete within a few minutes.
Status changed to Awaiting User Response Railway • 14 days ago
Status changed to Solved brody • 14 days ago