2 months ago
Hi team, I lost access to my old Railway account (email + GitHub were removed by mistake).
Some custom domain is still attached to that account and now shows "Not Available" on my new account.
DNS records are already removed.
Can a Railway admin please help unbind/release the domain?
Domain: bbinl.site
14 Replies
2 months ago
Hey, can you share your project link? (the one on your browser)
2 months ago
!t
2 months ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response passos • 2 months ago
web-production-396a9.up.railway.app this my current project i dont know which was on my othe account i have lost access is there any way to unlock or unbind the subdomain ?? i can prove that is my domain
i have lost access is there any way to unlock or unbind the subdomain ?? i can prove that is my domain
2 months ago
We will need to wait on the team here to solve your issue
will be the issue solved in 24h cause i need it fast 🙂 also my old railway account that i have lost access was subscribed till january 1 🙂 please give some update
2 months ago
Unfortunately I can't give an estimate as the Railway team is out of the office for the holiday season and responses are not guaranteed for Hobby users.
Status changed to Awaiting User Response Railway • 2 months ago
2 months ago
Hello,
We can remove the domain for you, but we need to verify the ownership first.
Please add a _railway.verify TXT record for the domain with the value 41b73b91
Once done, please let us know and then we will verify, after verification we will remove the domain for you.
Best,
The Railway Team
brody
Hello,We can remove the domain for you, but we need to verify the ownership first.Please add a _railway.verify TXT record for the domain with the value 41b73b91Once done, please let us know and then we will verify, after verification we will remove the domain for you.Best,The Railway Team
2 months ago
okay
Attachments
Status changed to Awaiting Railway Response Railway • 2 months ago
2 months ago
There are various subdomains associated with your previous account. Can you clarify which one you need removed? Have you added the TXT record at the root of your domain?
Status changed to Awaiting User Response Railway • 2 months ago
ray-chen
There are various subdomains associated with your previous account. Can you clarify which one you need removed? Have you added the TXT record at the root of your domain?
2 months ago
I want to remove these subdomains from my old Railway account:
tele-info.bbinl.site, swap.bbinl.site, stripe.bbinl.site, canva.bbinl.site.
I originally bought the domain from Namecheap, but later I transferred it to Cloudflare. Now I manage everything from Cloudflare’s domain manager.
I have already added the TXT record to verify the root domain.
Attachments
Status changed to Awaiting Railway Response Railway • 2 months ago
Status changed to Awaiting User Response Railway • 2 months ago
Status changed to Solved brody • 2 months ago
brody
Done.
2 months ago
thank u
Status changed to Awaiting Railway Response Railway • 2 months ago
Status changed to Solved Anonymous • 2 months ago