Custom domain stuck on "Issuing TLS certificate"

sam-scolariPRO

a year ago

Hi, I am moving my production site over to Railway from Vercel and it has been down for almost 24 hours now with this issue. I have added custom domains to Vercel many times in the past and it hasn't ever taken more than like 10 min which is why I am concerned theres a bug. I have tried deleting and re-adding the domain.

0 Replies

sam-scolariPRO

a year ago

6b3f7e42-b250-4b53-8639-abb14c79ab8b


sam-scolariPRO

a year ago

1225513148186890200


sam-scolariPRO

a year ago

1225518788695294000


sam-scolariPRO

a year ago

1225518844634992600


a year ago

could you try removing it both from Railway and from your name server before re-adding it?


sam-scolariPRO

a year ago

I've done that a few times already, just did it again how long should I wait to determine if its broke or not?


a year ago

It can take up to 2 days to work, but it typically finishes within a few minutes


sam-scolariPRO

a year ago

Somehow trying to add the root level domain to my production deployment took down my subdomain on my dev deployment. I readded it to the dev enviroment and it went live in 5 min. Still nothing on the root level domain which was added before it, could there be an issue there or do root level ones typically take longer than subdomains?

1225523380648677400


sam-scolariPRO

a year ago

1225523443374489600


a year ago

There isn't a difference in speed from what I know

I'm thinking the job for issuing the TLS certificate expired and needs to be restarted, although as you said you've tried doing that before and it didn't work so I'm very puzzled


a year ago

When doing this, are you sure you had it removed from both Railway and from Namecheap before reattempting to add it?


sam-scolariPRO

a year ago

Railway said there was nothing for that record set yet


sam-scolariPRO

a year ago

I had readded it a few times and sometimes it said wrong value and specifically that time it said there was nothing there


sam-scolariPRO

a year ago

1225525697444053000


sam-scolariPRO

a year ago

im getting this now which seems like progress


sam-scolariPRO

a year ago

tho, when that privacy error showed up on beta.nouns.gg was after it said TLS was issued successfully


sam-scolariPRO

a year ago

still says its issuing for root level one


sam-scolariPRO

a year ago

keeps going back and forth between this and this

1225526589672919000


a year ago

this is interesting 🤔
what did you change?


sam-scolariPRO

a year ago

nothing since this


a year ago

I know you've done this a lot before, but mind just doing this one last time 🙏

remove the [nouns.gg](nouns.gg) domain from Railway
remove the CNAME for [nouns.gg](nouns.gg) from Namecheap
then
add the [nouns.gg](nouns.gg) domain back to Railway
add the CNAME for [nouns.gg](nouns.gg) back to namecheap under the value Railway will provide

the reason I'm so set on doing this is because I don't believe I've ever encountered an issue like this where removing it from the nameserver and from Railway and adding it back didn't solve the issue


sam-scolariPRO

a year ago

I will once the DNS properly propagates, taking a while

1225531088772796400


sam-scolariPRO

a year ago

waiting for it to say "no value set"


sam-scolariPRO

a year ago

unless you think its fine to proceed


a year ago

It's probably best you proceed with adding the CNAME on Namecheap


sam-scolariPRO

a year ago

ok it finally updated anyways

1225531666781442000


a year ago

oh okay, neat


sam-scolariPRO

a year ago

1225531812013670400


a year ago

fantastic, now we just wait


sam-scolariPRO

a year ago

1225532096584351700


sam-scolariPRO

a year ago

now it worked :/

1225532408254697500


sam-scolariPRO

a year ago

maybe its because I waited longer than usual this time?


a year ago

Awesome!!


sam-scolariPRO

a year ago

thanks for the help, still has a privacy error but hopefully that resolves in a sec


a year ago

no problem 🙂
and yea that should go away in time


Custom domain stuck on "Issuing TLS certificate" - Railway Help Station