Custom domain stuck on "Waiting for DNS update" — CNAME verified, TXT correct and propagated (3+ days)
hfh-crm-server
PROOP

2 days ago

My custom domain www.hfh-crm.co.za has been stuck on "Waiting for DNS update" since Wednesday (it's now Saturday) — the TXT verification is not completing, even though the DNS records are correct and globally propagated.

What's working:

CNAME verification succeeded (shows verified/green).

The app is deployed and running fine on the Railway-provided domain.

What's stuck:

The TXT verification for _railway-verify.www.hfh-crm.co.za has not completed after 3+ days.

DNS records (at my registrar, domains.co.za — DNS managed there, no proxy):

CNAME: www.hfh-crm.co.za → u6vv6ddh.up.railway.app

TXT: _railway-verify.www.hfh-crm.co.za → railway-verify=765973b56369bc752b22d707e9467f29567099cfec2cce2e1462b88e1219f56d

Verification that the records are correct and propagated:

Confirmed globally propagated via whatsmydns.net — the TXT value shows correctly across international resolvers.

The CNAME points directly to the Railway target (u6vv6ddh.up.railway.app), not to my apex domain.

Host format confirmed with my registrar's support: they use fully-qualified names in the Host field, so there is no domain-doubling.

Since the records are correct and propagated but the TXT verification remains stuck, this looks like it may need a manual re-check on Railway's side. Could you please force a fresh re-verification of the domain? I've seen other threads where the records were correct and a Railway employee re-checking resolved it.

Thank you.

Solved

2 Replies

Status changed to Awaiting Railway Response Railway 2 days ago


chandrika
EMPLOYEE

2 days ago

Your DNS records are correctly configured and propagated, but the verification workflow stalled before it could pick them up. We have started a certificate re-issuance for www.hfh-crm.co.za, which will re-run verification and issue the TLS certificate - this may take a few minutes to complete.


Status changed to Awaiting User Response chandrika 2 days ago


chandrika

Your DNS records are correctly configured and propagated, but the verification workflow stalled before it could pick them up. We have started a certificate re-issuance for `www.hfh-crm.co.za`, which will re-run verification and issue the TLS certificate - this may take a few minutes to complete.

hfh-crm-server
PROOP

2 hours ago

Thank that worked, and I can confirm the domain is now propagated. Thanks again.


Status changed to Awaiting Railway Response Railway about 2 hours ago


Status changed to Solved hfh-crm-server about 2 hours ago


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