Custom domain stuck on "Waiting for DNS update" — certificate never issued
nicscarpa
HOBBYOP

2 months ago

Project: qromo (e6edbdce-0b76-4765-9822-7c25e04c8962)

Environment: production

Service: qromo-app (56f2625f-edd7-4833-bd88-98fda519d0ad)

Custom domain: saltacassa.villavardabistrot.it

Assigned CNAME target: uwyixmmv.up.railway.app

The domain has been stuck on "Waiting for DNS update" for over 2 hours

and the TLS certificate has never been issued.

DNS is correct and fully propagated. Verified from the authoritative

nameservers (Netsons) and from public resolvers (8.8.8.8, 1.1.1.1,

9.9.9.9, 208.67.222.222):

saltacassa.villavardabistrot.it. 180 IN CNAME uwyixmmv.up.railway.app.

uwyixmmv.up.railway.app. -> 69.46.46.96

There are no CAA records on the zone that would block Let's Encrypt.

Current behaviour:

So the edge is reachable, but the hostname is not attached to the service.

I already removed and re-added the domain once (that is when the target

changed from j3mrrx6i to uwyixmmv) and updated the DNS record accordingly.

The behaviour did not change.

The service itself is healthy and serves correctly on its Railway domain:

https://qromo-app-production.up.railway.app

Could you check why the domain verification is not completing on your side?

Solved

1 Replies

Railway
BOT

2 months ago

Your CNAME record is set up correctly, but the TXT record needed for domain ownership verification is missing. Custom domains require both a CNAME pointing to the assigned target and a TXT record at the verification hostname shown in your domain settings. Add the TXT record shown on the custom domain configuration page in your service's settings at your DNS provider (Netsons), and once it propagates, the certificate will be issued automatically.


Status changed to Awaiting User Response Railway • about 2 months ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • about 1 month ago


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