16 days ago
Project: gallant-vibrancy
Service: sg-property-api
Custom domain: www.sgpropertyapi.sg
Details: I attached www.sgpropertyapi.sg as a custom domain via the API (target: vteqz3e0.up.railway.app). My DNS CNAME has been correctly set and confirmed propagated at the authoritative nameserver level for several hours. Despite this, the domain still returns "train has not arrived at the station." The underlying service is healthy and fully reachable at its Railway-provided domain (sg-property-api-production.up.railway.app/health returns 200 OK).
I've already ruled out CDN caching (disabled on this service) as the cause. This matches a thread I found (station.railway.com/questions/custom-domain-verified-but-returns-the-a9b3eb31) where support ultimately traced it to edge propagation restarting each time the domain is removed/re-added. I deleted and re-registered this custom domain twice today trying to fix the original stuck state, which per that thread may have compounded the problem rather than helped — I have not touched the domain config since and am not planning to reset it again.
Could you check edge routing/propagation status for www.sgpropertyapi.sg on your end? Happy to provide the request ID from a fresh failed request if useful.
1 Replies
16 days ago
The CNAME is propagated correctly, but the TXT ownership-verification record is missing. Custom domains require both a CNAME and a TXT record, and without the TXT record, the domain stays unverified so no certificate is issued and requests return the fallback page. You can find the exact TXT record name and value to add in your service's custom domain settings, or by querying the domain's status.verificationToken via the API you used to create it. Add that TXT record at your DNS provider, and once it propagates, verification and certificate issuance will proceed automatically.
Status changed to Awaiting User Response Railway • 16 days ago
9 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 9 days ago