Custom domain stuck under an account I no longer have access to — need it released Hi Railway team
Anonymous
FREEOP

6 days ago

"I own the domain designshaperstudio.com. It is stuck on an old inaccessible test account. I have full DNS control on Hostinger and can verify via TXT record. Please release it for my new project."

Awaiting User Response

5 Replies

Railway
BOT

6 days ago

We're not able to release this domain from the account it's currently on, and there isn't a way for us to move it to your new project. Sorry we can't be more help with this one.


Status changed to Awaiting User Response Railway • 6 days ago


Railway

We're not able to release this domain from the account it's currently on, and there isn't a way for us to move it to your new project. Sorry we can't be more help with this one.

Anonymous
FREEOP

6 days ago

Please Do something


Status changed to Awaiting Railway Response Railway • 6 days ago


Railway
BOT

6 days ago

We checked again, and our earlier answer stands: this domain can't be released from the account it's on or moved to your new project. Verifying ownership with a TXT record won't change that, and we're sorry this isn't the answer you were hoping for.


Status changed to Awaiting User Response Railway • 6 days ago


Railway

We checked again, and our earlier answer stands: this domain can't be released from the account it's on or moved to your new project. Verifying ownership with a TXT record won't change that, and we're sorry this isn't the answer you were hoping for.

Anonymous
FREEOP

6 days ago

Hi Support Team,

I understand the automated response, but I need human assistance for this domain ownership issue.

I am the legitimate owner of the registered domain "designshaperstudio.com" (hosted on Hostinger). During initial testing, the domain was linked to a temporary account which is now inaccessible.

I have 100% root DNS control on Hostinger and I am ready to add any custom TXT or CNAME record to prove ownership immediately.

Please escalate this to a human engineer to decouple/release "designshaperstudio.com" from the orphaned project so I can attach it to my active Railway account.

Domain: designshaperstudio.com

Registrar/DNS: Hostinger

Thank you for your help!


Status changed to Awaiting Railway Response Railway • 6 days ago


Railway
BOT

6 days ago

We can't release designshaperstudio.com from the account it's currently on or move it to your new project. Proving ownership with a DNS record won't change that. We're sorry this isn't the answer you were hoping for.


Status changed to Awaiting User Response Railway • 6 days ago


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