Custom domain validation
thilanmj
HOBBYOP

a month ago

My custom domain validation is stuck in the “Validating” status. I have already added the required details to my domain service provider, but it is still pending validation.

Solved

7 Replies

Status changed to Awaiting Railway Response Railway • about 1 month ago


a month ago

Your DNS records are correctly configured and domain ownership is verified, but the certificate issuance pipeline stalled before completing. We've started a certificate re-issue for your domain, which should complete within a few minutes.


Status changed to Awaiting User Response brody • about 1 month ago


brody

Your DNS records are correctly configured and domain ownership is verified, but the certificate issuance pipeline stalled before completing. We've started a certificate re-issue for your domain, which should complete within a few minutes.

thilanmj
HOBBYOP

a month ago

I still have the same issue.

image.png

Attachments


Status changed to Awaiting Railway Response Railway • about 1 month ago


a month ago

Your DNS records and domain verification are still correct, but the certificate remains stuck in the validation step despite the earlier re-issue. We've started another certificate re-issue for your domain, which should complete within a few minutes.


Status changed to Awaiting User Response brody • about 1 month ago


brody

Your DNS records and domain verification are still correct, but the certificate remains stuck in the validation step despite the earlier re-issue. We've started another certificate re-issue for your domain, which should complete within a few minutes.

thilanmj
HOBBYOP

a month ago

Do I need to wait more days? It has still been validating for 4 days now.


Status changed to Awaiting Railway Response Railway • about 1 month ago


a month ago

No, you should not need to wait days. We found an A record pointing to a non-Railway IP address on your root domain alongside the CNAME. Railway does not support A records for custom domains, and this is likely preventing the certificate from completing validation. Please remove the A record for your root domain in Namecheap so that only the CNAME pointing to Railway remains. We've triggered another certificate re-issue, which should complete once the A record is removed.


Status changed to Awaiting User Response Railway • about 1 month ago


brody

No, you should not need to wait days. We found an A record pointing to a non-Railway IP address on your root domain alongside the CNAME. Railway does not support A records for custom domains, and this is likely preventing the certificate from completing validation. Please remove the A record for your root domain in Namecheap so that only the CNAME pointing to Railway remains. We've triggered another certificate re-issue, which should complete once the A record is removed.

thilanmj
HOBBYOP

a month ago

only these records are available in Namecheap side

image.png

Attachments


Status changed to Awaiting Railway Response Railway • about 1 month ago


a month ago

We can still see an A record resolving for your root domain alongside the CNAME. Looking at your screenshot, the "URL Redirect Record" at @ is the only record that could be producing it. Please remove that URL Redirect Record in Namecheap, then verify the A record is gone (you can check at a site like dnschecker.org). Once only the CNAME remains, the certificate validation should complete.


Status changed to Awaiting User Response Railway • about 1 month ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • about 1 month ago


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