Custom domain verification stuck on pending — DNS records correct and verified
itrexru
PROOP

a month ago

Hello,

I'm trying to set up a custom domain gap.eer.email for my web service in the EER project (Project ID: cf6fdfef-1599-4676-a65f-f5cff2812540, Environment: production).

What I've done:

Added the custom domain gap.eer.email to the web service (web-production-855bc.up.railway.app)

Created two DNS records as required:

CNAME: gap → web-production-855bc.up.railway.app

TXT: _railway-verify.gap → [verification token from Railway dashboard]

Verified both records are resolving correctly via DNSChecker using Google DNS and Cloudflare resolvers

Confirmed the TXT token value matches exactly what's shown in the Railway dashboard

This is my first attempt — no token regeneration or previous attempts

The same situation for the custom domain api.gap.eer.email to the web service api-production-e333.up.railway.app

Current status:

Domain verification status in Railway dashboard: PENDING

Time elapsed: Over 1 hour

No changes observed after waiting and refreshing the dashboard

Expected: Domain should verify once DNS records are propagated and Railway checks them.

Actual: Verification remains stuck on PENDING despite all DNS records being correctly configured and globally resolvable.

I also added the same domain to the api service (api-production-e333.up.railway.app) and it also shows PENDING status.

Could you help investigate why the verification is not completing?

Solved

1 Replies

Status changed to Awaiting Railway Response Railway • about 1 month ago


sam-a
EMPLOYEE

a month ago

Your DNS records for both domains are correctly configured and the verification tokens match. The verification workflow stalled before it could pick up your DNS changes, so we've re-triggered certificate issuance for both domains. This may take a few minutes to complete.


Status changed to Awaiting User Response sam-a • about 1 month ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • about 1 month ago


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