a month ago
Hey, honestly I don’t understand what’s going on here. We’re running our SaaS on Railway and all our users are facing this issue daily. Users from Asia (like Malaysia) are getting routed all the way to France (MRS), so every request is basically going Asia → Europe → back. That’s adding latency on every API call and it’s clearly noticeable. This is not a one-time thing, it’s happening consistently every day across users.
how are we supposed to run a global SaaS on this?
1 Replies
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Hey! This sounds like a routing issue. Could you follow the steps in https://docs.railway.com/networking/troubleshooting/network-diagnostics and send the report here?
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 1 month ago